Level 3 Customer Service Apprenticeship, Bristol

  • Apprenticeship Solutions/DSV Global Transport & Logistics
  • Almondsbury, Bristol, South Gloucestershire
  • £Competitive

A fantastic opportunity with a world leader in global transport and logistics. The main purpose of the role is to be the customer face of the organisation. Your role will be to help meet the customer's requirements and present as the “professional” in customer support for the safe and efficient transport of their cargo.

Vacancy employer logo for Apprenticeship Solutions/DSV Global Transport & Logistics

  • GMFJ Reference
  • Wages
  • Hours
    37.50 per week
  • Date Posted
  • Start Date

  • Location
    Almondsbury, Bristol
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer
    Apprenticeship Solutions/DSV Global Transport & Logistics


The starting hourly rate for new hires will be £7.5 per hour, rising to £8.50 after 6 months and £9.50 after 12 months

You will be given training and support to enable you to be fully proficient in the below:

  • Communicate effectively in a professional manner with customers & suppliers.
  • Receive jobs, review for accuracy & allocate to service providers.
  • Ensure legislative compliance in all areas including customs declarations.
  • Validate shipment routing against operating procedures and guidelines (exports).
  • Confirm departure (exports).
  • Arrange collection from carriers and onward delivery to customer (imports) & monitor proof of delivery.
  • Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
  • Communicate efficiently and effectively (via use of PC's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures.
  • In conjunction with others, plan collection or deliveries.
  • Proactive support of Customer Service teams.
  • Liaise with external suppliers to monitor job progress.
  • Irregularity handling and escalation as appropriate to next level (Team Leader or Manager)


  • Earn whilst you Learn – You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry-recognised apprenticeship.
  • Become part of a company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.
  • The role will initially be as an agency apprentice employed by apprenticeship solutions but on assignment with DSV Global. At the end of your apprenticeship, if successful, the aim is that you will be offered a full-time permanent role with DSV.

We are all forwarders – Why not meet the team and hear about what we do!


DSV Apprenticeships – Hear from our apprentice, Amelia Harsden!


For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 155789)

Company website : www.apprenticeshipsolutions.org.uk

  • Excellent Problem Solving, Planning and Organising skills
  • Excellent communication skills
  • Strong administrative and customer service skills
  • Proficient in Microsoft Word

As required by HIT to access the apprenticeship (no company minimum)

You will be working towards a Level 3 Customer Service Specialist apprenticeship

You will be working towards a Level 3 Customer Service Specialist apprenticeship

A full-time, permanent position within the DSV customer service department offering opportunities to work throughout the UK & Internationally and progress as a Customer Services professional.

The starting hourly rate for new hires will be £7.5 per hour, rising to £8.50 after 6 months and £9.50 after 12 months

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Opportunities with HIT Training

HIT Training is the leading specialist training and apprenticeship provider for the UK’s Catering & Hospitality industry.

At HIT Training we have a positive vision of what apprenticeships can do: improve individual's skills and therefore their life chances; make businesses more efficient; and boost the economy. People are at the centre of everything we do; that goes for our own staff as well as those we serve. We take pride in helping people become the best they can be.

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