- GMFJ Reference
155789
- Wages
Competitive
- Hours
37.50 per week
- Date Posted
25/10/2021
- Start Date
27/06/2022
- Location
Almondsbury, Bristol
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Advanced Level 3
- Employer
Apprenticeship Solutions/DSV Global Transport & Logistics
Description
The starting hourly rate for new hires will be £7.5 per hour, rising to £8.50 after 6 months and £9.50 after 12 months
You will be given training and support to enable you to be fully proficient in the below:
- Communicate effectively in a professional manner with customers & suppliers.
- Receive jobs, review for accuracy & allocate to service providers.
- Ensure legislative compliance in all areas including customs declarations.
- Validate shipment routing against operating procedures and guidelines (exports).
- Confirm departure (exports).
- Arrange collection from carriers and onward delivery to customer (imports) & monitor proof of delivery.
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Communicate efficiently and effectively (via use of PC's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures.
- In conjunction with others, plan collection or deliveries.
- Proactive support of Customer Service teams.
- Liaise with external suppliers to monitor job progress.
- Irregularity handling and escalation as appropriate to next level (Team Leader or Manager)
Benefits:
- Earn whilst you Learn – You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry-recognised apprenticeship.
- Become part of a company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.
- The role will initially be as an agency apprentice employed by apprenticeship solutions but on assignment with DSV Global. At the end of your apprenticeship, if successful, the aim is that you will be offered a full-time permanent role with DSV.
We are all forwarders – Why not meet the team and hear about what we do!
https://www.youtube.com/watch?v=9AjdSfD3k-M&t=3s
DSV Apprenticeships – Hear from our apprentice, Amelia Harsden!
https://www.youtube.com/watch?v=vFklolWnibQ
For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 155789)
Company website : www.apprenticeshipsolutions.org.uk
- Excellent Problem Solving,
Planning and Organising skills
- Excellent communication skills
- Strong administrative and
customer service skills
- Proficient in Microsoft Word
As required by HIT to access the apprenticeship (no company
minimum)
You will be working towards a Level 3 Customer Service Specialist apprenticeship
You will be working towards a Level 3 Customer Service
Specialist apprenticeship
A full-time, permanent position within the DSV customer
service department offering opportunities to work throughout the UK &
Internationally and progress as a Customer Services professional.
The starting hourly rate for new hires will be £7.5 per hour, rising to £8.50 after 6 months and £9.50 after 12 months