Online Travel Support Apprentice.

Ventur Leeds

we currently have an exciting opportunity for an Apprentice Online Travel Support Consultant to join our team in Leeds. Initially a junior role, and working in our Online team in Leeds.

Apprenticeships > Level 3 (Advanced) Apprenticeship Travel & Tourism

  • GMFJ Reference
    156537
  • Wages
    £5.60 p/h
  • Hours
    37.50 per week
  • Date Posted
    27/10/2021
  • Start Date
    28/02/2022

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    Travel & Tourism
  • Opportunity Type
    Advanced Level 3
  • Employer
    Ventur

Description of Opportunity

Main Duties:

  • Assist with online enquiries for new & existing clients including bookings, amendments & cancellations

  • Provide our clients with the highest levels of customer service at all times to ISO9001 standards

  • Ensure all 3rd party payment forms are completed and sent to the relevant hotels
  • Phone all hotels for our CIP clients to check payment information is correct and has been received
  • Action any payment failures, on request bookings
  • Adding & Amending online profiles in our Online booking portals
  • Assist onboarding in escalating support/technical queries to suppliers (SABS/Atriis)
  • Collate details of system issues/client feedback and forward to onboarding
  • Liaise with onboarding on progress of any client queries and keep the client/team updated
  • Work closely with onboarding to understand the processes involved in the Online booking portal
  • Assist with ad-hoc projects as necessary, and undertake any other reasonable duties/responsibilities as requested by your reporting line manager in a professional and timely manner
  • Ensure client and company confidentiality at all times, as well as full compliance with GDPR regulations
  • Attend any necessary training courses to ensure professional and personal development in the role

For more information about this vacancy please contact Damar Training on 0161 480 8171 (Ref ID: 156537)

As this is a junior position, previous travel experience is not required and comprehensive training and support will be provided, however the successful applicant should be:

  • Strong communication skills, demonstrating a pro-active response to client servicing at all times
  • Ability to plan, prioritise and multi-task under pressure
  • Able to work as part of a team
  • Excellent interpersonal skills
  • A good understanding of English (written and verbal
  • Proficient in using a computer

A minimum of 5 x GCSE at A-C/9-4 including maths and English

Level 3 Travel Consultant apprenticeship standard, which includes:

  • Level 2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Attention to detail

  • Resilient and adaptable with the ability to remain calm and patient

  • Able to work independently and use own initiative to resolve problems

  • Highly organised

Option for full time contracted employment once trained

Working Week: Monday to Friday from 9:00am to 5:30pm Annual Salary: £11,000 Damar is committed to safeguarding and promoting the welfare of all our students and expects all staff, employers and all other partners that we work with to share this commitment

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Damar Training offers a wide variety of apprenticeships in various industries with a focus on legal and justice placements. They also provide apprenticeships to a wide range of healthcare providers including NHS Trusts, GP and dental practices.

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