Customer Service Apprentice.

Change Grow Live - SmokeFree - Hull Kingston upon Hull

An exciting opportunity has arisen for a Customer Service Apprentice to work for Change Grow Live, SmokeFree Hull. Working in a busy office and reception environment, training will cover all aspects of administration and customer service support in line with Change Grow Live's policies and procedures.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Health & Social Care

  • GMFJ Reference
    156928
  • Wages
    £5.83 p/h
  • Hours
    37.50 per week
  • Date Posted
    28/10/2021
  • Start Date
    21/12/2021

  • Location
    Kingston upon Hull
  • Status
    Now Taking Applications
  • Sector
    Health & Social Care
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Change Grow Live - SmokeFree - Hull

Description of Opportunity

At Change Grow Live you will be working towards a Customer Service Level 2 apprenticeship over the duration of 15 months, alongside your daily roles and responsibilities.

As a Single Point of Contact Recovery Worker with Change Grow Live, you'll work with people who use our services, helping them get to where they want to be.

The post holder will work as part of the SPOC team (single point of contact), providing a single point of contact for all communication into Spectrum. The SPOC team work on a rota ensuring the service is fully operational 6 days per week, with service hours being Mon and Sat 9am-5pm and Tues-Thurs 9am-7pm.

The SPOC will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across Hertfordshire, as well as handling communication and enquiries from a wide range of professionals and partner organisations.

Being the first point of contact for all enquiries into Spectrum the post holder will be required to have knowledge of services in Hertfordshire and support Spectrums "no wrong door" approach to all communication received.

Daily duties include:

- Be the main port of call for all data relating matters as well as undertake regular and ad hoc requests from the Services Manager/Data Analyst, Regional Data Manager, and other CGL Senior Management

- Be a first point of contact for people who use CGL services, offering them advice and helping them get to where they need to be.

- Support collection of data to enable production of prescriptions and recording.

- Batch printing prescriptions.

- Attend relevant meetings and forums as requested.

- Manage an electronic filing system to ensure that client data and information are kept in an orderly and accessible manner. (CRiiS)

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 156928)

Motivated Passionate Committed
No Qualifications required!
Customer Services Level 2 Functional Skills Maths and English
We are looking for someone who is motivated, passionate, and enthusiastic about gaining the relevant experience, skills and qualifications to begin their career within an office environment. We are looking for someone that is eager to gain more responsibility throughout this apprenticeship. You will be supported throughout to achieve a Level 2 Customer Service Practitioner qualification, with protected learning time and on the job experience. The ideal candidate will be committed to promoting a SmokeFree services and service user choice, while supporting service users to live healthier lives.
On going training and development.

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