1st Line IT Support Apprentice.

Pilgrim Foods Boston

As a 1st Line IT Support you will be part of a warm, friendly and forward thinking IT team and will be responsible for supporting them with the general challenges of everyday tasks. You will be expected to deal with a range of IT related issues in an organised and timely manner. No day will be the same in this fast-paced and exciting new role! You will continually strive to provide great customer service and will always be ready for the challenges you may face. You will be meticulous and patient in what you do and be able to demonstrate trust and confidentiality. A good sense of humour will be...

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
  • Wages
    £6.73 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    Pilgrim Foods

Description of Opportunity

Responsibilities will include:

· Technical; Troubleshoot desktop and system problems, diagnose, and solve hardware/software issues.

· Manage Helpdesk; Ensure helpdesk tickets are logged, escalated, and resolved in a timely manner

· Build; Build PCs, tablets, laptops, and mobile phones to the approved specification

· Assets Management; Administering the corporate IT asset database

· Backups; Administer backup media and escalating faults

· Check and report; Consumable stock levels and Security reports

· User Management; Administer application user accounts.

· Web; Assist customers with technical web related queries.

For more information about this vacancy please contact ALTHAUS DIGITAL LIMITED on 01332742517 (Ref ID: 157119)

English and Maths GCSE at C/4 or above - or equivalent qualification.
Full training provided by althaus Digital for the Digital Marketer Level 3 apprenticeship - awarded by the BCS.

The successful candidate will have:

· It is essential for the candidate to have a desire for a career in IT

· It is desirable for the candidate to have 3 or more GCSE (or equivalent) and a certificate in an IT related discipline

· Be organised and have good time keeping

· Have good verbal and written communication

· Attention to detail, discretion and trustworthy

· Great customer service skills

Progression into full time position or level 4 opportunity.

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