Customer service apprenticeship.

DC Company Bradford

To support with the day to day running of the setting.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    157389
  • Wages
    £ Competitive p/h
  • Hours
    40.00 per week
  • Date Posted
    01/11/2021
  • Start Date
    02/02/2022

  • Location
    Bradford
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    DC Company

Description of Opportunity

  • Help maintain paperwork and computer systems

  • Help answer inbound customer service calls and distribute
  • Help managing some client enquiries
  • Help make some ‘client feedback’ outbound calls
  • Help maintain all clients correspondence and booking records accurately and efficiently via the company database (computerised and paper based)
  • Assist with new client on boarding, account set ups, including assisting the accounts department with new client paperwork
  • Assist with filing, photocopying, shredding, dealing with the incoming and outgoing post, and other general admin functions
  • Hep convert customer enquiries into bookings using a range of influencing, and listening skills
  • Assist in client rebooking’s
  • Support the technical team’s diary bookings
  • Engage with potential clients and share our passion for the service that we offer
  • Ensuring that Health, Safety, Environment and Wellbeing are the number one priority, taking care of themselves, colleagues, and customers each day
  • Responds to customer enquiries, processes orders and contacts customers across multiple businesses regarding any changes to their order using a variety of communication methods
  • To work at a pace which provides a cost-effective service, and which allows customers to contact us easily and without delay
  • Contributes to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes
  • To always support colleagues, Team Coaches and Leadership team to make things happen and take action to build a high performing team
  • Your Trainer Assessor will meet with you regularly to provide teaching, learning and feedback from assessments completed. To support your progress you will be required to complete a reflective journal of the learning you have undertaken and discuss this with your Trainer Assessor.

For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 157389)

  • Self-motivation
  • Good communication skills
  • Ability to meet strict deadlines
  • Time management
  • Problem solving
  • Experience of learning new IT systems and applications
  • Agile and flexible, being able to move to new situations with ease

  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.

  • Your full role and responsibilities will be set out by your employer. DC Company will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
  • If successful, you will complete a Level 2 customer service apprenticeship programme, delivered through DC Company's dedicated training provider, Realise.
  • Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.
  • We’ve invested heavily in our people and culture, and we want to grow our teams by finding people who share our passion and enthusiasm for creating a better future.

  • Willingness to learn
  • Working with others and within a team
  • Taking responsibility for managing own work

  • Ongoing learning and development.

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

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