Apprentice Service Advisor.

Ford and Slater Winthorpe

Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.

Apprenticeships > Level 3 (Advanced) Apprenticeship Business & Administration

  • GMFJ Reference
    158253
  • Wages
    £4.47 p/h
  • Hours
    40.00 per week
  • Date Posted
    05/11/2021
  • Start Date
    07/02/2022

  • Location
    Winthorpe
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    Ford and Slater

Description of Opportunity

What is a Service Advisor?

Service Advisors are the liaison point between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service advisors are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs.

Key Accountability & Responsibilities

  • To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
  • To greet customers in a friendly, professional and courteous manner.
  • To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction.
  • To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers.
  • In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement.
  • To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
  • To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions.
  • To obtain customer authorisation and order numbers.

For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 158253)

  • Communication
  • Customer focus
  • Team working
  • Relationship building
  • Problem solving

GCSE (or equivalent) Maths and English at grade C or above desirable but not essential.

Level 3 Business Administrator Apprenticeship.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

  • Polite, calm and approachable persona
  • Must be a team player
  • Must have flexible ‘can do’ approach

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.
This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative.

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Opportunities with Learning Skills Partnership

With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

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