- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
Business & Administration
- Opportunity Type
Advanced Level 3
Ford and Slater
Description of Opportunity
What is a Service Advisor?
Service Advisors are the liaison point between the customer and
service technicians working in the garage. They work with customers to
determine problems with a vehicle and provide technicians with accurate repair
descriptions. Additionally, service advisors are responsible for greeting
customers, listening to requests, scheduling appointments, and estimating
Key Accountability & Responsibilities
- To work as part of
a team delivering a first class, professional customer service ensuring that
where possible customer enquiries, payments and complaints are resolved at the
first point of contact.
- To greet customers
in a friendly, professional and courteous manner.
- To work within
established procedures for each service request including logging, processing
and progress chasing enquiries, adhering to service level agreements and
quality standards to maximise customer satisfaction.
- To maintain
electronic and written records of letters and forms received, information
given, services requested and complaints made, to ensure accuracy of
information and efficiency when dealing with customers.
- In conjunction with
Service Advisor/Senior Service Advisor, to encourage feedback on services
provided and recognise the changing needs of the service, and make
recommendations to the Service Manager/Depot Manager for service improvement.
- To undertake general
administrative duties to ensure the smooth flow of work within the Customer
- To assist the
Service Advisor/Senior Service Advisor to give repair estimates and price
quotations and offer repair suggestions.
- To obtain customer
authorisation and order numbers.
For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 158253)
- Customer focus
- Team working
- Relationship building
- Problem solving
GCSE (or equivalent) Maths and English at
grade C or above desirable but not essential.
Level 3 Business Administrator Apprenticeship.
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.
- Polite, calm and approachable persona
- Must be a team player
- Must have flexible ‘can do’ approach
This is a fantastic opening to gain permanent employment in a varied and
ever expanding industry. Ford and Slater has an enviable reputation for well
trained, high quality staff and this is a career opportunity not to be missed.
This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression.
Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application.
Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative.