1st Line Support Apprentice.

Realtime IT Solutions Ltd Leicester

Do you have a passion for technology? Want to earn while you learn? If so, this could be the perfect apprenticeship for you!

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
    158891
  • Wages
    £ Competitive p/h
  • Hours
    37.50 per week
  • Date Posted
    10/11/2021
  • Start Date
    29/11/2021

  • Location
    Leicester
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Realtime IT Solutions Ltd

Description of Opportunity

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client, based in Leicester, has over 15 years’ experience designing, installing and supporting business IT systems. They are a mature, established and trusted technology partner.

They have comprehensive experience in IT, Cloud, Communications and Security and are the perfect partner for technology needs. They provide a complete Managed Solution from initial consultation and advice to design, implementation and support.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an apprentice your main roles and responsibilities will include:

  • Using company ticket management system to log customer issues and keep track of work.
  • Taking calls from customers and responding to customers regarding ICT issues and requests.
  • Using company supplied tools and procedures to troubleshoot issues.
  • Ensuring hardware and software specs are in line with requirements when setting up new hardware.
  • Installing and configuring Anti-Virus Software.
  • Ensuring password resets are in line with company processes.
  • Following company processes for setting up new user accounts.
  • Following defined company processes and policies to resolve issues.
  • Using industry recognised tools and processes for testing hardware, software and cabling.

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.

The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.


Wage: £172 p/week

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 158891)

  • You will be highly organised with excellent communication skills
  • You will be willing to work hard and eager to learn
  • You will be adaptable with the ability to multitask
  • You will have superb IT skills and a base knowledge of hardware & software

To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.

CORE MODULES

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security

Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services

An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support

Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

  • Passionate about IT
  • Strong attention to detail
  • Dedicated / works with initiative
  • Keen to learn

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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