Support Technician - Level 3

  • BT
  • Various Locations
  • £17922 per annum

We’re the leading business communications provider in the UK and the Republic of Ireland, connecting more than one million businesses and public sector organisations to their colleagues and customers. We support businesses of all sizes – whatever tech needs they may have. Plus, our network, products and services also underpin the operations of other UK communications providers too.

Vacancy employer logo for BT

  • GMFJ Reference
    163062
  • Wages
    £17,922 p/a
  • Hours
    37.50 per week
  • Date Posted
    10/12/2021
  • Start Date
    01/09/2022

  • Location
    Various Locations
  • Status
    Now Taking Applications
  • Sector
    Telecommunications
  • Opportunity Type
    Advanced Level 3
  • Employer
    BT

Various Locations
Various Locations | GetMyFirstJob

Description

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Network Engineer apprentices play a key part in making sure that continues.

Your role in our team will be to ensure our services are monitored and supported in the live environment, whilst also ensuring effective fault resolution and change management. You’ll be managing different services across our networks, ensuring that our customers have the very best experience. Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support.

You’ll be taught job specific skills such as how to follow operational processes to ensure: that services can be monitored, that incidents are resolved quickly through problem solving, and that changes to services are managed effectively. An understanding of how Service Management is key to this process.

Because we believe in placing the customer at the heart of everything we do, you’ll learn about things such as human-centred design and agile ways of working. You’ll also work with our customers directly, helping both technical and non-technical users alike, to install and maintain computer networks, as well as offer technical support to users where necessary.


Opportunities in Bristol and London.


Please note, you can only apply to one programme each year. Please do your research before applying and select the one Apprenticeship you wish to apply to.

For more information about this vacancy please contact GetMyFirstJob Recruitment on 02393876405 (Ref ID: 163062)

You’ll need to achieve five GCSEs at grades 4–9 (GCSE C or above) including English Language and Maths

As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician.

  • Your apprenticeship will last for 18 months.
  • You’ll spend a minimum of 20% of your time learning and studying.

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