Programme content
Knowledge
• Legal and organisational requirements
• Procedures, codes of practice and ethics
• Quality assurance systems; time and self-management principles
• Commercially viable times for the completion of services
• Standards of appearance
• Continuing professional development
• Equality and diversity; the importance of aftercare advice and recommendation
• Consumer Rights Act and the Data Protection Act
• Sale of Goods and Service Act
• GDPR
• The types of products and services in the nail services and related industries
• The role of the reception area
• Provide manicure services
• Provide pedicure services
• Advise, demonstrate and sell nail products and services to customers/clients
• Provide gel polish services for nails
• Provide basic nail art services
• Provide nail enhancement services
• Carry out and maintain nail service industry requirements for professionalism and demonstrate a passion for the industry
• Show creativity
• Meet organisational and industry standards of appearance
• Work under pressure, observe time and self-management
• Demonstrate an appreciation of equality and diversity
• Complete services in a commercially viable time and to a high standard
• Provide advice and recommendations on the nail services aftercare and appointments
• Describe the range of products and services in the nail services industry
• Facilitate a positive customer journey and experience whilst maintaining confidentiality and consumer right
• Demonstrate excellent verbal and non-verbal communication skills
• Deal with problems within the scope and responsibilities of the occupation swiftly, seeking assistance from a senior member of staff when required
Behaviours
• Personal and professional ethics demonstrates a commitment to quality, maintains honesty, integrity and confidentiality
• Flexible and positive attitude: Adapts positively to changing work priorities and patterns when new tasks need to be completed or requirements change.
• Maintain customer care principles and practices always shows customers/clients respect and in all circumstances, demonstrates customer empathy, sensitivity, and awareness.