Aftersales Advisor Apprenticeship (Customer Service Level 2)

  • GLYN HOPKIN LIMITED
  • Colchester, Essex
  • £4.80 per hour

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a level 2 customer service practitioner qualification on a remote basis over a 12 month period.

Vacancy employer logo for GLYN HOPKIN LIMITED

  • GMFJ Reference
    174391
  • Wages
    £4.80 p/h
  • Hours
    40.00 per week
  • Date Posted
    28/02/2022
  • Start Date
    30/06/2022

  • Location
    Colchester
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    GLYN HOPKIN LIMITED

Description

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians

• Booking/scheduling vehicle services

• Liaising with customers about any additional work required

• Estimating time and costs associated with repairs

• Handling customer complaints

• Responding to customer requests

• Tracking the vehicle through the workshop

For more information about this vacancy please contact Bosch Automotive Service Solutions on 0115 9380223 (Ref ID: 174391)

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.



GCSEs grades 9-3/A*-D or Functional Skills Level 1 in maths and English or equivalent

If you do not have the required grades your application will not be considered


Level 2 Customer Service Practitioner Standard - 12 months

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Permanent role upon successful & satisfactory completion of the apprenticeship.

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

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