- GMFJ Reference
176991
- Wages
£5.31 p/h
- Hours
40.00 per week
- Date Posted
16/03/2022
- Start Date
14/08/2022
- Location
Brandesburton
- Status
Now Taking Applications
- Sector
IT
- Opportunity Type
Advanced Level 3
- Employer
Premier Modular Ltd
Description
Working to ITIL principles, the successful candidate will ensure that all ICT policies and procedures are adhered to whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current business need and ensure that the department service level agreements are met.
- Talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced
- Maintain an accurate record of all issues encountered, the corrective steps undertaken, and any resolution(s) found.
- Perform diagnostic tests and troubleshooting to identify customer issues
- Take ownership of customer issues and ensure they are carried through to completion
- Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA)
- Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications
- Contribute to the maintenance of the asset database to ensure all items are fully accounted for
For more information about this vacancy please contact East Riding College Limited on 01482 390888 (Ref ID: 176991)
- Customer focussed with excellent interpersonal and communication skills
- Hands on, flexible and pro-active approach with willingness to learn
- Organised with good time management skills
- Team player who enjoys sharing knowledge with colleagues
- Flair for problem solving and methodical approach to issue diagnosis
- Full driving license and access to own transport
Level 3 IT Solutions Technician apprenticeship (1 day a week at college)
Training in the work place with the employers
Positive
- A team player
- Committed
- Friendly
Potential to secure permanent employment.