Apprentice Support Technician

  • Premier Modular Ltd
  • Brandesburton, East Riding of Yorkshire
  • £5.31 per hour

We are looking for an Apprentice Support Technician to join our busy team to provide key support to our organisation. The successful candidate will be responsible for providing 1st Line ICT support to all our customers and ensuring the highest level of customer service are maintained.

Vacancy employer logo for Premier Modular Ltd

  • GMFJ Reference
    176991
  • Wages
    £5.31 p/h
  • Hours
    40.00 per week
  • Date Posted
    16/03/2022
  • Start Date
    14/08/2022

  • Location
    Brandesburton
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Premier Modular Ltd

Description

Working to ITIL principles, the successful candidate will ensure that all ICT policies and procedures are adhered to whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current business need and ensure that the department service level agreements are met.

  • Talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced
  • Maintain an accurate record of all issues encountered, the corrective steps undertaken, and any resolution(s) found.
  • Perform diagnostic tests and troubleshooting to identify customer issues
  • Take ownership of customer issues and ensure they are carried through to completion
  • Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA)
  • Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications
  • Contribute to the maintenance of the asset database to ensure all items are fully accounted for

For more information about this vacancy please contact East Riding College Limited on 01482 390888 (Ref ID: 176991)

  • Customer focussed with excellent interpersonal and communication skills
  • Hands on, flexible and pro-active approach with willingness to learn
  • Organised with good time management skills
  • Team player who enjoys sharing knowledge with colleagues
  • Flair for problem solving and methodical approach to issue diagnosis
  • Full driving license and access to own transport

5 GCSEs (A*-C)
Level 3 IT Solutions Technician apprenticeship (1 day a week at college)

Training in the work place with the employers

  • Positive

    • A team player
    • Committed
    • Friendly
Potential to secure permanent employment.

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Opportunities with East Riding College Limited

East Riding College work with employers within the East Riding to provide Apprenticeships in a wide range of sectors for all candidates.

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