Advanced Customer Service Advisor Apprenticeship, Calne

  • QM removals Ltd trading as Britannia Quickmove
  • Calne, Wiltshire
  • £4.81 per hour

You will support our customers with all of their needs and play a crucial part in ensuring the business runs smoothly. You will work towards and gain a Level 3 Customer Service qualification, all whilst earning and gaining hands-on experience.

Vacancy employer logo for QM removals Ltd trading as Britannia Quickmove

  • GMFJ Reference
    189828
  • Wages
    £4.81 p/h
  • Hours
    37.50 per week
  • Date Posted
    31/05/2022
  • Start Date
    01/09/2022

  • Location
    Calne
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer
    QM removals Ltd trading as Britannia Quickmove

Description

  • Help maintain paperwork and computer systems
  • Help answer inbound customer service calls and distribute
  • Help managing some client enquiries
  • Help make some ‘client feedback’ outbound calls
  • Help maintain all clients correspondence and booking records accurately and efficiently via the company database (computerised and paper based)
  • Assist with new client on boarding, account set ups, including assisting the accounts department with new client paperwork
  • Assist with filing, photocopying, shredding, dealing with the incoming and outgoing post, and other general admin functions

For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 189828)

Company website : https://www.britannia-movers.co.uk/branch/quickmove-removals-swindon

  • Self-motivation
  • Good communication skills
  • Ability to meet strict deadlines
  • Time management
  • Problem solving
  • Experience of learning new IT systems and applications
  • Agile and flexible, being able to move to new situations with ease

  • The applicant must hold a minimum of 5 A*- C GCSE’s

  • Your full role and responsibilities will be set out by your employer. QM removals Ltd trading as Britannia Quickmove will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day
  • If successful, you will complete a level 3 customer service specialist apprenticeship programme, delivered through QM removals Ltd trading as Britannia Quickmove's dedicated training provider, Realise
  • Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020. We’ve invested heavily in our people and culture, and we want to grow our teams by finding people who share our passion and enthusiasm for creating a better future

  • Willingness to learn
  • Working with others and within a team
  • Taking responsibility for managing own work

  • Ongoing learning and development

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