Customer Service Apprentice

  • Activate Group
  • Halifax, Calderdale
  • £307.69 per week

Our Operational contact centre team have a varied role and no two days are the same. You will be involved in all four of our customer service contact centres functions and rotate around these areas.

Recommend this opportunity to a Friend
Vacancy provider logo for Lifetime Training

  • GMFJ Reference
    201902
  • Wages
    £307.69 p/w
  • Hours
    37.50 per week
  • Date Posted
    17/08/2022
  • Start Date
    23/09/2022
  • Approx. Duration
    12 months

  • Location
    Halifax
  • Status
    Now Taking Applications
  • Sector
    Retail
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Activate Group

Description

As a customer service apprentice with Activate Group you will be working towards the Customer Service level 2 programme alongside your daily roles and responsibilities.

You will be involved in receiving an making inbound calls, supporting customers with queries, chasing up repair centres to provide updates for our customers, helping customers with issues and complaints, updating our bespoke operating system, and recording details correctly.

Key responsibilities will include;

- Making and receiving inbound and outbound calls to and from customers, clients, third parties and repairers.

- Work with designated repairers, to proactively manage the claims ensuring updates are received and repairs are completed within designated time frames.

- Using our bespoke software and databases to record, update and maintain information relating to each claim.

- Learn how to manage customer queries end to end from first contact to resolution, only escalating where necessary.

- Learn how to manage and resolve any customer complaints.

Benefits;

- 25 days holiday (plus bank holidays).

- Health Shield cash health plan for all.

- Bonus scheme.

- Life assurance: three times basic salary.

- Free breakfast cereals and milk daily.

- Free fruit - every Monday.

- French Friday - weekly pastries.

- Annual summer and Christmas parties.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 201902)

- Excellent attention to detail. - Brilliant communication skills. - A positive attitude. - Motivation to learn.
No qualifications required!
Customer Service Level 2. Functional Skills maths and English.
- Friendly. - Confident. - Enjoy working in a team.
This role can progress onto a higher level qualification after the apprenticeship is complete as well as a permanent position if successful.

Based on this opportunity you might also be interested in.

Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs