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Customer Service Specialist Level 3 - Renault - Barnsley

  • Cars2
  • Barnsley
  • £5.28 per hour

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.

Vacancy provider logo for Robert Bosch Ltd

  • GMFJ Reference
  • Wages
    £5.28 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer


This is an apprenticeship role, delivered by Robert Bosch Ltd.

A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers.

A large part of your role would be dealing with customers, scheduling vehicle service work & taking payments.

A Service Advisor will handle all administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians

• Booking/scheduling vehicle services

• Liaising with customers about any additional work required

• Estimating time and costs associated with repairs

• Handling customer complaints

• Responding to customer requests

• Tracking the vehicle through the workshop

Upon successful completion of the apprenticeship you will achieve the Customer Service Specialist Level 3.

For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 215406)

Company website : https://www.cars2.co.uk/renault/

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent

If you do not have the required grades your application will not be considered

Level 3 Customer Service Specialist Standard

15 months

Remote delivery

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Permanent role upon successful & satisfactory completion of the apprenticeship.

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

The training and development provided is second to none, whilst enjoying the benefits of full time employment at a Renault Dealership.

The Renault Apprenticeship Programme has been conceived with the aim of developing high calibre Service Technicians and Customer Service Practitioners that are needed to support the future growth of the Renault Dealer Network.

Renault requires bright, ambitious and motivated school leavers who can demonstrate the potential to be future Renault Master Technicians or Customer Service Practitioners.

With advanced tuition and state-of-the art facilities, Apprentices will be developed to meet the demanding servicing and repair requirements of existing and future Renault vehicles.

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