Apprentice I.C.T support analyst

  • Withheld
  • Manchester, Trafford
  • £850.00 per month

The apprentice ICT Support Analyst is an important part of the team. The successful candidate will be expected to provide operational and technical support to our varied customer base and our own internal systems in order to ensure the smooth and efficient running of the systems. The job is not just one of fixing problems. It is to ensure that both our own and our customers’ systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem. In many instances, you will be the first point of contact, so...

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  • GMFJ Reference
    239108
  • Wages
    £850 p/m
  • Hours
    37.50 per week
  • Date Posted
    20/09/2023
  • Start Date
    27/10/2023
  • Duration
    Not Specified

  • Location
    Manchester
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    Withheld

Description

Main Duties

  • To assist our experienced IT technicians in the day-to-day running of our own computer systems
  • To provide 1st and 2nd line technical support to our customers adhering to set SLA’s,
  • recording all reported problems and resolutions using our Help Desk system
  • To install, configure and maintain computer hardware
  • Software installation, maintenance and upgrades
  • Working alone with minimum supervision
  • Maintaining customer and internal documentation
  • Keeping abreast of latest technological developments in both hardware and software
  • Installation, configuration and support of telephony systems

Secondary duties:

  • To participate in training and other learning activities and performance development as required
  • To attend and participate actively in meetings as required
  • Undertake such other duties as reasonably correspond with the general character of the post and are commensurate with its level of responsibility
  • Updating social media platforms as and when required

For more information about this vacancy please contact 360 Apprenticeships on 0161 464 4805 (Ref ID: 239108)

5 GCSE qualifications at grade A-C, Including grade C or above in English and Maths.

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