ICT Apprentice

  • Withheld
  • Dudley
  • £5.00 per hour

An exciting opportunity for someone hoping to start a career in the ICT industry. You will be working with a leading ICT support company and offered comprehensive training and support in order to thrive and expand your professional knowledge and skills as an apprentice. The role is based in primary & secondary schools across Birmingham and will cover a wide variety of tasks, working with PC’s, laptops, printers, networking equipment including Servers

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  • GMFJ Reference
    239140
  • Wages
    £5.00 p/h
  • Hours
    37.50 per week
  • Date Posted
    21/09/2023
  • Start Date
    27/10/2023
  • Duration
    Not Specified

  • Location
    Dudley
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    Withheld

Description

Your duties and responsibilities in this role will consist of:

First line user support and training for workstations, laptops, tablets and mobile devices.

To assist with the checking and maintenance of the school’s ICT resource for safe, effective use by students and staff.

To work the ICT team to ensure that IT and acceptable use policies are adhered to.

Liaising with suppliers and external providers, as directed by the ICT Network Manager or a member of the Senior Leadership Team.

To support staff and student use of ICT within the classroom, and remotely when required.

To assist with the maintenance of user accounts in a Microsoft Active Directory environment.

Maintenance of desktop PCs and laptops, including building, configuring, updating and deploying hardware to users.

Troubleshooting PC, wired and wireless LAN problems.

Troubleshooting and configuration of AV equipment including projectors and speakers.

To work with the team to deploy new software applications and updates to existing software packages.

Support & Development of school ICT systems such as G Suite and Microsoft 365 Applications e.g. Teams, Google classroom.

Provide advice and guidance on the use of ICT systems.

To assist with the accurate documentation of systems and assets.

To provide support via the ICT helpdesk, good communication and resolution of requests including the escalation of support calls to the ICT Network Manager in a timely fashion to ensure effective and efficient service desk call resolution

Follow school ICT system maintenance procedures.

Follow school backup, virus protection and security procedures.

For more information about this vacancy please contact 360 Apprenticeships on 0161 464 4805 (Ref ID: 239140)

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills,

GCSE or equivalent any subject (Grade 4/C or above) EssentialGCSE or equivalent any subject (Grade 4/C or above) EssentialGCSE or equivalent English (Grade 4/C or above) EssentialGCSE or equivalent maths (Grade 4/C or above) Essential
Logical, Team working, Creative, Initiative, Non judgemental, Patience
On completion of this apprenticeship a full-time post will be available.

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