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Operations Assistant - L2 Customer Service Apprentice

  • Binit Group Ltd
  • Exeter, Devon
  • £5.28 per hour

As a Customer Services Apprentice you will play an integral role in making sure our customers are happy and supported, and helping Binit to expand. You will learn how the business runs day to day, and gain knowledge and experience by working closely with the operations and sales teams. Binit is a fast growing company and this is an exciting opportunity for someone who is looking to grow as the business does.

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  • GMFJ Reference
    239262
  • Wages
    £5.28 p/h
  • Hours
    35.00 per week
  • Date Posted
    25/09/2023
  • Start Date
    09/09/2024
  • Approx. Duration
    18

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Binit Group Ltd

Description

With Binit, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.


We are looking for a confident person with the desire to learn and provide great customer service to our new and existing customers.


Under the guidance of a senior college or multiple colleagues across the business, you will be responsible for delivering a high level of customer service and providing speedy and effective responses to queries, answering phone calls and emails, communicating with customers and suppliers, forwarding sales and accounts queries to the relevant colleagues and using a CRM system to effectively keep the data you generate up to date. Previous experience not necessary as full training will be provided.


As a Customer Services Apprentice you will play an integral role in making sure our customers are happy and supported and helping Binit expand.


Your responsibilities may include, but are not limited to;

  • Using a CRM and effectively keeping the data you generate up to date
  • Maintaining relationships with our new and existing customers by ensuring a high level of customer service and speedy and effective responses to queries
  • Communicating with sub-contractors and suppliers
  • Contributing to Binit's marketing activities i.e. generating emails, updating social media etc.
  • Working closely with colleagues to contribute to growth through constructive feedback on Binit's processes, systems and business model
  • Process customers' orders and requests submitted by telephone or email
  • Learn how to use database systems and technology to deliver great customer care
  • Check Product availability for customer orders
  • Filing away paperwork


Future responsibilities may include:

  • Creating and sending out customer duty of care documents
  • Raising and sending customer invoices
  • Keeping track of stock e.g. bags, bins, stickers etc
  • Updating our CMS (creating QR codes)
  • Assisting colleagues with research for projects
  • Helping to train new starters
  • Signing off sub- Contractors Waste Transfer Notes
  • Organising One Off Collections with sub-contractors
  • Resolving customer queries – keeping track of tickets (whole team)
  • Assisting colleagues with consultancy projects and audits
  • Sending out feedback surveys


For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 239262)

Company website : www.binituk.com

  • Have a visa to work in the UK indefinitely or a minimum of 12 months.
  • A strong focus on solutions rather than problems.
  • Excellent written and oral communication skills.
  • Good organisational and time-management skills.
  • Competency in basic IT packages.
  • Genuine interest in the environment.
  • Genuine interest in delivering great customer service.

GCSE Grade 4/C in Maths / English. Literate and numerate, which means checking that stuff is right before it goes out.

Full support and training will be provided throughout the Apprenticeship via Exeter College.

Things move fast at Binit so we are looking for someone with initiative, who is dynamic and competent and who wants to make a difference. Our aim is to offer a hassle-free service, so it is vital that you embrace this approach from day 1.

The candidate will have the opportunity to work closely with the operations director, and gain knowledge and experience of how the business runs. As Binit is growing, there will be plenty of opportunities to progress as the business grows.

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Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

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