Customer Service Apprentice - Office and Shop Based - Saddlery

  • Colne Saddlery Ltd
  • Bourton on the Water, Gloucestershire
  • £5.28 per hour

The brilliant team at Colne Saddlery (Gloucester) are looking for an enthusiastic new team member to join them! The role will predominantly be customer service focused, with some great opportunities to learn a range of skills in business.

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  • GMFJ Reference
    240099
  • Wages
    £5.28 p/h
  • Hours
    40.00 per week
  • Date Posted
    03/10/2023
  • Start Date
    06/02/2024
  • Approx. Duration
    12 months

  • Location
    Bourton on the Water
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Customer service practitioner (ST0072)
  • Employer
    Colne Saddlery Ltd

Description

Colne Saddlery are one of the largest equestrian retailers in South West England, operated by a keen riding family who understand the needs and demands of both rider and horse.

The candidate will look after the processing of their website orders each day; pick, pack, dispatch, processing exchanges and returns. Answer general enquiries via phone, email and online chat. Assist with the day to day maintenance of their website and social media platforms. On Saturdays the role would be based in the shop; greeting and assisting customers, processing payments through the till and replenishing stock.

  • Meet and greet visitors in a professional manner
  • Answering the telephone in a courteous and professional manner
  • Ensure effective processing of incoming and outgoing post
  • Taking minutes of meetings as & when required
  • Responding to generic emails
  • Photocopying and scanning documents
  • Assist in maintaining accurate record system including filing, archiving and ensure that all records are clear and precise.
  • Ordering office stationery supplies
  • General data input on computer system
  • General ad hoc administrative duties

For more information about this vacancy please contact Haddon Training Ltd on 01672 519977 (Ref ID: 240099)

Company website : www.colnesaddlery.co.uk

Able to work within a small team, quick learner able to follow instructions and to also have a good all round knowledge of horses. Computer literate, ideally enjoying social media and creating content/videos would be advantageous but not essential
GCSE or Equivalent in English and maths.
Full training provided by Colne Saddlery, supported by Haddon Training.

Someone who is outgoing, likeable and professional with excellent attention to detail. We are particularly focused on finding someone who is friendly. You will be an excellent communicator, organised and computer literate with GCSE (or equivalent) Maths and English. Previous customer service experience will be beneficial but isn’t essential.

The potential of a full time position with further progression.

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Haddon Training, est. in 1997 has a rich and established history primarily working with people of all ages who are undertaking work-based traineeships and apprenticeships in Horse Care, Animal Care and Business. In 2021 Haddon Training became part of the Educ8 Group, enabling it to expand and grow further than ever before.

Haddon Training is the preferred training provider for  British Eventing and British Showjumping. As an award-winning, Ofsted Grade 2 'Good' training provider, they deliver high-quality work-based vocational qualifications.

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