IT Support Apprentice

  • The Business Machines Company
  • Newmarket, Cambridgeshire
  • £16000 per annum

Firebrand Training have an exciting new opportunity for an IT Support Apprentice with the Business Machines Company, a business services such as laptops, printers and the upkeep of these based in Newmarket. If you have any questions, please email Carlota O'Hara - co@firebrandtraining.co.uk

Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
    240141
  • Wages
    £16,000 p/a
  • Hours
    37.50 per week
  • Date Posted
    04/10/2023
  • Start Date
    04/12/2023
  • Duration
    Not Specified

  • Location
    Newmarket
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    The Business Machines Company

Description

L3 Information Communication Technician Apprenticeship

  • Weekly Hours Worked: 37.5
  • Salary: £15,000 to £16,000 Per Annum
  • Apprenticeship duration: 16 months total: 13 months Practical, 3-month EPA.


Job Description:

To provide general and routine ICT support to customers and staff within TBM, e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used by of customers and other general tasks as appropriate under the supervision/instruction of senior staff.

Your duties and responsibilities in this role will consist of:

· Learn how to use our ticketing system and how to communicate with customers.

· Support a user base of over 500 end users via telephone, call logging system and e-mails, with some onsite work.

· Office 365 console administration.

· Configuration of Security for end users including 2FA and MOTP.

· Assist in the deployment of computer hardware and software for customers.

· Configuration, installation of both printers and photocopier/MFP’s with our Print Team.

· Will learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required Learn the working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.

· Monitoring of Backups.

· Perform various stock check requests as advised by IT Manager.

· Monitoring of patch updates across our customers systems.

· Be aware of and comply with policies and procedures relating health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.

· To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams

· The Apprentice will carry out their duties and any ad hoc requests with accuracy and professionalism

· Hold a full clean driving licence.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

· A basic to intermediate level of IT knowledge.

· Good communication skills- Building good relationships is fundamental to the delivery of services

· Organisational skills - The ability to manage your own workload and to work to team and project deadlines.

· Adaptability and flexibility- Apprentices work in fluid, fast-paced and exciting environments.

· These skills are vital to responding to situations in the workplace Summary: This is a fantastic opportunity to develop your skills and experience by working as an IT Apprentice at TBM.

Personal qualities:

· Teamwork and Cooperation- The ability to work flexibly in a team and contribute to a supportive work environment.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

· CompTIA A+

· CompTIA Cloud Essentials+

· BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician

· Maintenance or repair of systems faults

· Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

· Installation and commission of networks

· Maintenance or repair of network equipment

· Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

· Installation and commission of telecoms networks

· Maintenance or repair of telecoms network equipment

· Installation, configuration or maintenance task on either ICT related hardware or software

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 240141)

· A basic to intermediate level of IT knowledge.

· Good communication skills- Building good relationships is fundamental to the delivery of services

· Organisational skills - The ability to manage your own workload and to work to team and project deadlines.

· Adaptability and flexibility- Apprentices work in fluid, fast-paced and exciting environments.

· These skills are vital to responding to situations in the workplace Summary: This is a fantastic opportunity to develop your skills and experience by working as an IT Apprentice at TBM.

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

· CompTIA A+

· CompTIA Cloud Essentials+

· BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician

· Maintenance or repair of systems faults

· Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

· Installation and commission of networks

· Maintenance or repair of network equipment

· Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

· Installation and commission of telecoms networks

· Maintenance or repair of telecoms network equipment

· Installation, configuration or maintenance task on either ICT related hardware or software

· Teamwork and Cooperation- The ability to work flexibly in a team and contribute to a supportive work environment.

The role offers a permanent role upon completion of the apprenticeship depending on performance.

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Opportunities with FIREBRAND TRAINING LIMITED

Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

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