L3 Information Communication Technician Apprenticeship

• Weekly Hours Worked: 37.5
• Salary: £15,000 to £16,000 Per Annum
• Apprenticeship duration: 16 months total: 13 months Practical, 3-month EPA.

Job Description:

To provide general and routine ICT support to customers and staff within TBM, e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used by of customers and other general tasks as appropriate under the supervision/instruction of senior staff.

Your duties and responsibilities in this role will consist of:

· Learn how to use our ticketing system and how to communicate with customers.

· Support a user base of over 500 end users via telephone, call logging system and e-mails, with some onsite work.

· Office 365 console administration.

· Configuration of Security for end users including 2FA and MOTP.

· Assist in the deployment of computer hardware and software for customers.

· Configuration, installation of both printers and photocopier/MFP’s with our Print Team.

· Will learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required Learn the working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.

· Monitoring of Backups.

· Perform various stock check requests as advised by IT Manager.

· Monitoring of patch updates across our customers systems.

· Be aware of and comply with policies and procedures relating health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.

· To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams

· The Apprentice will carry out their duties and any ad hoc requests with accuracy and professionalism

· Hold a full clean driving licence.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

· A basic to intermediate level of IT knowledge.

· Good communication skills- Building good relationships is fundamental to the delivery of services

· Organisational skills - The ability to manage your own workload and to work to team and project deadlines.

· Adaptability and flexibility- Apprentices work in fluid, fast-paced and exciting environments.

· These skills are vital to responding to situations in the workplace Summary: This is a fantastic opportunity to develop your skills and experience by working as an IT Apprentice at TBM.

Personal qualities:

· Teamwork and Cooperation- The ability to work flexibly in a team and contribute to a supportive work environment.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

· CompTIA A+

· CompTIA Cloud Essentials+

· BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician

· Maintenance or repair of systems faults

· Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

· Installation and commission of networks

· Maintenance or repair of network equipment

· Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

· Installation and commission of telecoms networks

· Maintenance or repair of telecoms network equipment

· Installation, configuration or maintenance task on either ICT related hardware or software