Claims Handler Apprentice for RPC

  • RPC
  • Bristol, City of Bristol
  • £346.15 per week

This is a truly wonderful opportunity for a career in the highly acclaimed insurance sector, which has a history reaching back to the 1650s and is one of the oldest and most interesting professions in the UK. The Cert CII credential from the Chartered Insurance Institute is available through this apprenticeship. To deliver this special curriculum, we collaborate with the BPP University. Eligible candidates will have the chance to expand their insurance knowledge while acquiring fresh practical skills crucial to their future careers through RPC's claims handling apprenticeship. Our 18-month pro...

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  • GMFJ Reference
    240678
  • Wages
    £346.15 p/w
  • Hours
    35.00 per week
  • Date Posted
    16/10/2023
  • Start Date
    02/09/2024
  • Approx. Duration
    18 months

  • Location
    Bristol
  • Status
    Now Taking Applications
  • Sector
    Accountancy
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Insurance practitioner (ST0240)
  • Employer
    RPC

Description

Day to day duties likely to include:

Completing a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents relating to a claim, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects.

Reviewing insurance policy terms, identifying, investigating and escalating concerns to the relevant supervisor in a timely manner.

Building the knowledge and skills required to work as an Insurance Claims Handler through on-the-job learning; developing the capability to meet industry standards.

Creating a portfolio of work in line with apprenticeship end point assessment requirements.

Involvement in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates.

Attending self-development meetings and completing work-based objectives in line with apprenticeship learning outcomes.

Understanding the internal Service Level Agreement (SLA)'s and Key Performance Indicator (KPI)'s of the team and ensure adherence to these standards.

Understanding Insurer requirements and complying with Insurer SLA's and KPI's.

Responsibility for the proactive management of a workload.

Responsibility for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload.

Supporting monthly and ad hoc reporting to Insurer clients.

Providing excellent customer service at all times, contributing to being a market leading claims function.

Build and maintain effective working relationships with colleagues, customers and other insurance professionals to ensure defined service levels are met and exceeded.

Ensure that quality assurance standards are achieved, and procedures followed to agreed standard.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol and travel to the London office may be required from time to time. The apprenticeship will take 18 months to complete.

For more information please refer to The Early Talent Apprenticeship page : https://www.rpc.co.uk/careers/early-careers/legal-apprenticeship/

For more information about this vacancy please contact BPP Professional Apprenticeships on 01133 500 333 (Ref ID: 240678)

Company website : www.rpc.co.uk

Excellent communication skills, both orally and in writing

Organised and efficient, able to work under tight timescales

Team Player, with the ability to deal with difficult or demanding situations and clients


Five GCSEs (including English and maths) or equivalent, Grade C/4 and above

As an Insurance Practitioner Apprentice with BPP, you will complete the Insurance Practitioner level 3 Advanced Apprenticeship. This apprenticeship is aligned to the Chartered Insurance Institute (CII) and uses an innovative and flexible approach to demonstrating competency in the workplace. Completion of the apprenticeship will result in the awarding of the CII Certificate (IF1/ IF2 and choice of IF3/ 4/ 10).

Hardworking, enthusiastic and motivated

Good attention to detail

A commitment to learning and development


We envisage there will be opportunities to work in the department as a Claims Handler following the apprenticeship.

Please ensure that you apply for the position as soon as possible to avoid disappointment. The closing date is a rough guideline as to when an advert will close. The advert may close before the given closing date if the employer has filled the position(s).


BPP have a dedicated team who support students with disabilities, learning difficulties, health conditions and wellbeing. Please contact us if you have any queries or would like more details.

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BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

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