- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
- Approx. Duration
Now Taking Applications
- Opportunity Type
Advanced Level 3
- Apprenticeship Standard
Customer service specialist (ST0071)
Renault Retail Group
This role will give the right candidate the chance to gain experience as a Parts Advisor in the Parts & Service Department.
The purpose of the role is:
implement the standards and procedures of the Dealership and ensure the
delivery of a consistently high quality of service to the customer.
ensure all parts duties are completed to the customer’s expectation,
efficiently, to the highest standard of quality.
keep the place of work in a tidy and clean condition, ensuring at all times the
Health and Safety of you and other employees is not compromised. Reporting any
safety related matters to the Health and Safety Representative or management,
which you feel may affect the health and or safety of any member of staff.
- To be
adaptable to a changing industry
maintain and develop skill levels in all aspects of the Parts department
attend any training courses, as directed by the Management.
take full part in all activities designed to complement the training procedures
planned for the apprentice
up with all our operating systems for new models
other adhoc duties in line with reasonable management requests
comply with the company GDPR Policy at all times when processing data
attend all mandatory training as identified by the company
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
For more information about this vacancy please contact Robert Bosch Ltd on 0115 9380223 (Ref ID: 240754)
Company website : https://www.retailgroup.co.uk/renault/find-a-dealer/renault-manchester/?utm_source=Google&utm_medium=GBM&utm_campaign=Find+A+Dealer&utm_content=Renault+Manchester
- Basic Writing
No other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.
If you do not have the required grades your application will not be considered.
Level 3 Customer Service Specialist Standard - 15-18 months
- Passionate about the industry, and committed to the development of your knowledge and skills
- Customer focused, able to keep customers experience in mind throughout
- Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
- Thorough and able to work with defined processes and guidelines
- Honest with high levels of integrity
- Possible permanent role upon successful & satisfactory completion of the apprenticeship
- Employee car scheme upon qualification and many other staff benefits.
- Possible future roles include: Parts Advisor
Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.