Desirable Skills and Behaviours
· Familiarity of working within Service Level Agreement (SLA) environments.
· A basic understanding of server administration and diagnostics.
· Microsoft Certified on a desktop Operating System. (Windows 7 onwards - Free Microsoft Learn in MS900 & A2900
· Basic understanding of Windows Server administration (Provisioning users, resetting passwords)
· Familiarity with server management tools (HP System Manager, Dell OpenManage)
· Familiarity with monitoring and troubleshooting Backups. (Symantec Backup Exec, Veeam, Datto)
· Familiarity of DNS and basic troubleshooting tools (NSLookup)
· An understanding of networking and basic troubleshooting tools (Ping, Tracert)
· A full UK driving licence as onsite support may occasionally be required to meet work demands and learning and development needs