Customer Service Apprentice

  • UKPS - Bicester
  • Bicester, Oxfordshire
  • £240.00 per week

**Annual Bonus Scheme Provided** UKPS are one of the UK's largest plumbing and heating distributors; and the largest independent merchant with over 320 sites. We are looking for starter to join our team as a Trade Counter Apprentice. This is a varied role with plenty of opportunities to develop your customer service, sales skills and product knowledge.

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  • GMFJ Reference
  • Wages
    £240.00 p/w
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Intermediate Level 2
  • Employer
    UKPS - Bicester


To actively support with all activities in the store, gaining an all-round experience of every area of the business. Whilst training and developing through work-based learning, you'll gain practical experience of working in a Plumbers Merchant, and during this programme undertake an apprenticeship programme.

- To provide practical support & assistance in all areas of the Store.

- To understand and work in the various areas of the business for the assigned allotted time, this will include warehouse, counter and other areas as required.

- To fully commit to completing the Apprenticeship within agreed timescales. This will include making available any information required for the registration process, attending all review meetings, producing project work and assignments as required by the Training and Development Officer.

- To compete all product, sales and technical training (either online or face to face) as required.

- To demonstrate an enthusiastic, flexible, and resilient attitude when dealing with both colleagues & customers.

- To provide excellent customer service, building rapport with our customers to generate repeat business and contribute to the overall sales performance.

- To work as part of a team within the Store to meet required deadlines and targets.

- Actively safeguard against theft of company goods or property by being security conscious at all times.

- Support the annual stocktake.

- Participate fully in the day to day operation of the store.

- Perform any other duties as may be deemed necessary or as may be required.

If you like a fast paced, fun environment and want to learn new skills across a variety of job roles then an apprenticeship with us is perfect for you!

The hourly wage will be £6 per hour for new starters (£220/week)

Salary progression structure: Salary will rise to £6.75 per hour after 6 months and further pay review after 12 months.

Bonus scheme: All colleagues are eligible for our annual bonus scheme.

Working hours: 40 hours per week (Under 18's). 42.5 hours per week including some Saturday mornings (Over 18)

All Customer Service (Apprentices) will undertake a 15-month Trade Supplier Level 2 apprenticeship, which will be delivered by Lifetime Training and centrally managed by the UKPS team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 241232)

Formal qualifications are not required for this position however we do need someone who is: -Enthusiastic, flexible, resilient and has a willingness to undertake a variety of tasks. -Excellent communication and team working skills -Able to deal with constantly changing priorities. -Able to work on your own initiative, with a "can do" positive outlook even when under pressure. -Wants to begin a career within a Plumbing & Heating merchant.
GCSE or equivalent English (Grade 5 or C) Desired GCSE or equivalent Maths (Grade 5 or C) Desired
Trade Supplier Apprenticeship L2 including Functional Skills in Maths and English
Outgoing, friendly, eager to learn, team player, ambitious, "Can do Attitude", flexible, resilient
All our apprentices are employed on a full time permanent contract with a view to starting a long term career within our business. Once your apprenticeship is completed further training and development will continue alongside your personal development plan.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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