2nd Line Modern Workplace Engineer

  • LIMA
  • Salford,

We are recruiting for a 2nd Line Modern Workplace Engineer to join our team. Based in our Salford Quays office, the 2nd Line Modern Workplace Engineer will work closely with colleagues in the Managed Services Team to technically troubleshoot and resolve service desk tickets.

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  • GMFJ Reference
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Other Employment Opportunity
  • Employer


Our recruitment process aims to create and maintain a safe workforce for our regulated customers. The post holder will be required to undertake pre-employment checks which include the requirement for a DBS check and for the individual to have resided in the UK for the previous 3 years

Day to day the 2nd Line Modern Workplace Engineer will:

  • Manage incidents from customers and LIMA’s cloud environment
  • Support complex and bespoke Public and Private Cloud infrastructure environments
  • Use your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement
  • Where necessary escalate priorities to 3rd Line engineers working collaboratively to resolve
  • Take long standing or repeat incidents and progress them under ITIL problem management processes
  • Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process

Our ideal 2nd Line Modern Workplace Engineer will be able to demonstrate:

  • Technical accreditations or demonstrable experience in supporting and troubleshooting Modern Workplace solutions such as Microsoft 365, Microsoft Azure and Citrix Workspace
  • Completion of at least one of the following certifications: Azure Certifications: AZ-900 or AZ-104, Microsoft End User Certifications: MS-100 or similar
  • Experience in working alongside service departments within the standard ITIL framework
  • Experience managing your own time and responsibilities in line with customer SLAs

If you would like to become part of the #TeamLIMA success story, click apply now. If you would like further information please contact careers@lima.co.uk.

For more information about this vacancy please contact Skills City Runway on - (Ref ID: 241312)

Company website : https://www.lima.co.uk/

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