- GMFJ Reference
241312
- Hours
37.50 per week
- Date Posted
23/10/2023
- Start Date
08/12/2023
- Duration
Not Specified
- Location
Salford
- Status
Now Taking Applications
- Sector
IT
- Opportunity Type
Other Employment Opportunity
- Employer
LIMA
Description
Our recruitment process aims to create and maintain a safe
workforce for our regulated customers. The post holder will be required
to undertake pre-employment checks which include the requirement for a
DBS check and for the individual to have resided in the UK for the
previous 3 years
Day to day the 2nd Line Modern Workplace Engineer will:
- Manage incidents from customers and LIMA’s cloud environment
- Support complex and bespoke Public and Private Cloud infrastructure environments
- Use your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement
- Where necessary escalate priorities to 3rd Line engineers working collaboratively to resolve
- Take long standing or repeat incidents and progress them under ITIL problem management processes
- Support
our customers through planned release management processes by planning,
preparing, conducting, and documenting the process
Our ideal 2nd Line Modern Workplace Engineer will be able to demonstrate:
- Technical
accreditations or demonstrable experience in supporting and
troubleshooting Modern Workplace solutions such as Microsoft 365,
Microsoft Azure and Citrix Workspace
- Completion of at least one
of the following certifications: Azure Certifications: AZ-900 or AZ-104,
Microsoft End User Certifications: MS-100 or similar
- Experience in working alongside service departments within the standard ITIL framework
- Experience managing your own time and responsibilities in line with customer SLAs
If you would like to become part of the #TeamLIMA success
story, click apply now. If you would like further information please
contact careers@lima.co.uk.
For more information about this vacancy please contact Skills City Runway on - (Ref ID: 241312)
Company website : https://www.lima.co.uk/