Apprentice Furniture Technician

  • Castelan – Furniture Care Network
  • We are looking for suitable candidates across the UK. London & Surrounding Area, South East Engl, North Somerset
  • £21830 per annum

Start your exciting career as an Apprentice Furniture Technician with Furniture Care Network providing our customers with a prompt, courteous and professional furniture care service in close liaison with our internal support team. You will be based at your home address visiting customers within a certain region. You must have a driving licence as ultimately you will be provided with a company van to perform this role. All training will be provided, including a recognised qualification in Furniture Repair, Assembly and Customer Service.

Vacancy provider logo for The Furniture Makers' Company

  • GMFJ Reference
  • Wages
    £21,830 p/a
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
    We are looking for suitable candidates across the UK. London & Surrounding Area, South East Engl
  • Status
    Now Taking Applications
  • Sector
    Manufacturing & Maintenance
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Castelan – Furniture Care Network


Primary responsibilities:

· Visit customers in their homes or other specified places (initially under supervision) to inspect upholstery, leather furniture, cabinets, Work surfaces and beds to determine the cause of the problem and recommend/undertake corrective action.

· Visit client’s commercial properties/warehouses (initially under supervision) to inspect upholstery, leather furniture, cabinets and beds to determine the cause of the problem and recommend corrective action.

· To record all information required on relevant company documentation (PDAs) and return these to head office by specified deadlines.

· To undertake to follow the timelines of a trainee, with the support of Castelan Training department and any third party training providers that engage with Castelan.

· Carry out authorised repairs to upholstery, leather furniture, cabinets and beds within agreed time limits and standards, within skill range and following training timelines.

· Aim to achieve a first visit fix rate and replacement ratio as required for your skill range in line with the companies grading criteria.

· To feedback any ideas, innovations or information which will add value to the company

· Maintain a professional appearance and attitude and ensure that repair sundries are stocked to the agreed levels

· Ensure your company vehicle is maintained and cleaned as per the company vehicle policy statement

· Any other reasonable tasks as requested by your Line Manager/s and/or Group Director

For more information about this vacancy please contact The Furniture Makers' Company on +44 20 7256 5558 (Ref ID: 241437)

Company website :


· Minimum to 2 years generalist working experience.

· A valid driving licence containing no more 6 penalty points.

· Have a driving licence for at least 12 months and proven ability to drive a van/larger vehicle.

· Ability to lift and move furniture in order to assess customer claims.

· Demonstrate reliability and flexibility in attitude and approach to work.

· An open attitude to learning new and progressive skills based around the complete furniture market.


· Have some experience of practical working, with a problem solving attitude.

· Have some experience in furniture including assembly and de-assembly process and procedures.

· Can demonstrate a good level of dexterity when using hand tools.

· Previous face-to-face interaction with general public desirable.

You will undergo a 6 – 12 month initial training programme, requiring time to be spent at a training venue near your home or at our Head Office in Weston-Super-Mare (dates and schedule would be provided in advance). Also buddying up with our experienced Furniture Technicians in the field, in your geographical area, visiting various customers. This is to gain hands on experience of performing as a Furniture Technician.

You will be offered a full training and development programme in all areas of the Furniture Technician role, including technical skills, soft skills, system training, driving assessments and customer care skills.

We will also supplement the in-house training programme with an external Apprenticeship qualification in Furniture Repair and Assembly and Customer Service.


· The ability to communicate confidently with customers to resolve claims.

· The ability to accurately and legibly report on work required/undertaken.

Attention to detail

· The ability to assess each job correctly particularly with regard to colour matching to ensure first visit fix rates remain high.

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