Business Support Executive Customer Service Apprentice

  • Waterfield House Surgery - Pembury
  • Royal Tunbridge Wells, Kent
  • £158.40 per week

Do you consider yourself a well organised, motivated person? Waterfield House Surgery is looking for an enthusiastic individual to join their team as a Business Support Apprentice!

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  • GMFJ Reference
  • Wages
    £158.40 p/w
  • Hours
    30.00 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
    Royal Tunbridge Wells
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Waterfield House Surgery - Pembury


At Waterfield House Surgery you will be supporting the business all round by being at the front desk - booking appointments, answering queries, communication with GP/Nurses on behalf of patients; back office function includes registrations, prescriptions, filing and administration.

Key Areas Of Responsibility:

- Communication.

- Filing and Administration.

- Registration.

- Prescriptions.

- Legal.

- Housekeeping.

Performance will be satisfactory when:

- There is prompt response to all patient enquiries face to face, on the phone, by email and letter.

- Patients are informed if a doctor is running late or called out.

- The phone is answered within 4 rings politely with an appropriate greeting.

- The messages are logged on the clinical system with full details of receipt, and passed to the relevant practice member as soon as possible.

- A helpful and courteous manner is evident.

- Confidentiality clauses in the contract are adhered to.

- Non clinical patient care, i.e. dealing with requests for information, test results, requests to speak with clinical staff are dealt with promptly and efficiently.

- Patients have easy access to any relevant leaflets, support groups, carers, PPG, associations etc.

- All patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.

- All queries and requests for assistance from patients and other visitors to the practice are handled promptly and appropriately.

- Clinicians are not interrupted during surgery unless it is an emergency. The message facility on EMIS is used to bring urgent requests to a clinician's attention.

At Waterfield House Surgery, you will be working towards a Customer Service Level 2 apprenticeship over the course of 15 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 241475)

- Friendly - IT Skills - Attention to details
No qualifications required!
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
- Approachable - Enthusiastic - Time keeping skills
There is potential for the candidate to progress into one of the business function after the apprentice role should there be an opening.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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