IT Support Apprentice

  • QA Apprenticeships
  • Edinburgh, Midlothian
  • £7.69 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.69 p/h
  • Hours
    35.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Jera IT is a dynamic and expanding IT Support and Cyber Security firm with offices based in Aberdeenshire, Edinburgh, and Glasgow. If you are on the hunt for an exciting IT Apprenticeship position, look no further!

Jera IT are currently recruiting for their Edinburgh and Aberdeenshire offices. You will be assigned a mentor who will support you throughout your qualification to prepare you for a full-time role on their IT Service Desk team. This position will involve providing technical support for Jera IT customers from initial set up to remote testing and fixing faults.

You will be responsible for:

  • Answering customer calls, evaluating nature of technical issues to resolve quickly, or escalating to Jera’s second line support

  • Providing first line support for IT issues including networking faults, setting up new users, password resets and software issues

  • Installing, repairing and supporting all end user clients including desktops, laptops, netbooks etc

  • Ensuring all asset records and documentation are kept accurate and up-to-date

  • Re-imaging desktop clients, updating and patching client software

  • Supporting netbooks/laptops and other wireless clients where appropriate

You will need the following skills:

  • A keen eye for detail

  • A passion for IT and technology

  • Strong communication skills


£16,000 per annum

Working week:

35 hours per week, Monday to Friday 9am – 5pm


  • Mentoring scheme throughout apprenticeship

  • Continuous training and development culture

  • 28 days holiday allowance

  • Company pension and healthcare

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 241781)

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