Main responsibilities:
? Invoicing products out to customers, ensuring all documents are filled out
? Answering phone calls, taking messages, and connecting phone calls to different
departments
? Producing and sending quotations
? Staying in touch with suppliers, this includes contacting them for prices and asking for
guidance/support if needed
? Creating and analysing data through excel
? Accounts - Overseeing and analysing financial operations – this includes invoices, credits,
and statements
? Purchasing products
? Ensuring work ethic is cost saving for the company when the opportunity arrives
? Working closely with marketing to exchange information, such as adding products or
exchanging information on offers/deals that needs to be updated and shared
? Warehouse communication - Liaise with warehouse staff to ensure all order have been
picked, packaged, and sent/collected
? Following up on customer communication, checking orders and estimated time of arrival
(ETA)
? Returns database, filling out information to send to supplier
? Adding customers onto our database (HubSpot) and on to our system (QuickBooks,
Unleashed software)
? Actioning invoices that have been sent to us from suppliers
? Participate in office meetings when required
Additional responsibilities:
Although official job title is a Business Administrator, the job role can be varied when working day-
to-day as jobs move away from one job to another to prioritise workloads.
? Generating monthly reports
? Assisting in the warehouse
? Go through monthly statements from suppliers