- GMFJ Reference
37.50 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Other Employment Opportunity
As a first line IT Service Desk Agent, you will play a critical
role in helping us provide a seamless customer experience and ensuring
that we continually surpass their expectations. You'll be responsible
for ensuring all incidents are handled in accordance with the SLA and
To provide a seamless customer experience and ensuring that we continually surpass their expectations.
Ensuring all incidents are handled in accordance with the SLA
Ensuring all incidents are handled in accordance with the company's KPI's
Working collaboratively with the team
must have previous demonstrable experience working in a busy
environment and a passion for providing exceptional customer service.
You'll be an excellent communicator with the ability to translate
technical jargon in a way that customers can understand. You will be
tech-savvy with an interest in IT and problem solving. The
following skills are desirable, however not essential, as comprehensive
training will be given: Experience with Active Directory, Windows 7,
and Windows 10. As well as experience of outlook, multiple internet
browsers, and Microsoft applications. Ideally, you will be familiar with
ITIL processes, as well as audit and compliance procedures.
are proud to be one of the top three motor vehicle retailers in the UK,
representing 32 vehicle manufacturers, selling and servicing a huge
range of cars at over 150 franchised dealerships across hundreds of
locations throughout the UK & Ireland. We recognise the hard work,
flexibility and commitment of our people so we offer an industry leading
benefits package. This includes competitive basic salaries plus;
Enhanced holidays that increase with service
Eligibility to join one of our car schemes
Critical illness cover after 2 years and Life Assurance
Smart Health - free access to support 24 hours a day, 365 days a year
Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.
strongly believe in nurturing and providing our people with specific
manufacturer brand and management training to enhance career development
opportunities. We have a great bunch of people, and we like to
celebrate and encourage success at all levels with our annual Lookers
Excellence Awards. So? What are you waiting for?
are an equal opportunities employer. We are committed to a working
environment that is free from all types of discrimination, is inclusive,
and empowers our people to bring their whole self to work and reach
their full potential.
your application is successful we will conduct relevant employment
checks prior to you starting with us. Depending on the role and
responsibilities, these could include us verifying your recent
employment, address and credit history. We may also conduct a criminal
record check and a driving licence check.
your skills and experience match what we are looking for, please apply
today and one of the Talent Acquisition Team will be in touch.
For more information about this vacancy please contact Skills City Runway on - (Ref ID: 241853)
Company website : https://www.lookersplc.com/