IT Support Apprentice

  • QA Apprenticeships
  • Aberdeen, Aberdeen City
  • £7.69 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.69 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description:

Are you looking to kick start your career in IT? ITWORX are looking for a motivated and friendly individual who has a passion for IT to join their team in Aberdeen as an IT Support Apprentice.

The apprentice will initially be part of the ITWORX Service Desk and will share responsibility for providing a high standard of desktop computer, infrastructure, cloud, network and managed service support to the ITWORX client base.  You will gain a Modern Apprenticeship in IT Professional at SCQF Level 6.

If you're passionate about a career in IT, then don't miss this opportunity!

Vacancy description:

  • Working in unison with other members of the team on projects where required  

  • Performing troubleshooting and diagnosis for all issues using the technical resources and managements and monitoring tools available

  • Ensuring that all processes are followed and all issues are owned through to resolution  

  • Suggesting and working to introduce continual improvement of services delivered by ITWORX 

Desirable skills:

  • Full driving license and access to personal vehicle for transport

  • Excellent organisational skills and structured method of working 

  • Excellent telephone manner and communications skills 

  • Familiarity or experience of working with Microsoft Windows Server

  • Familiarity or experience of working with Microsoft Office 365

  • Familiarity or experience of Microsoft Windows 7 / 10 Operating Systems

  • Familiarity with basic networking protocols - TCP/IP, DHCP, DNS, LAN, WAN

  • Microsoft Certified (MCP, MCSE, MCSA, MCITP or other)  

  • Cisco Certified (CCNA or other)


£16,000 per annum

Working week:

37.5 hours per week, Monday to Friday 8:30am – 5pm


  • Working as part of a close-knit IT and communication team of engineers

  • Annual holiday entitlement of 28 days, increasing by 1 day per year (max 5 additional days) 

  • Company mileage paid at 30p per mile 

  • Company laptop 

  • Professional training budget 

  • Inclusion in a company pension scheme, after success completion of probationary period 

Future prospects:

  • Embarking on industry recognized formal training

  • Opportunity to assist the Senior Engineers with bespoke and complex project works.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 241881)

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