- GMFJ Reference
37.50 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Other Employment Opportunity
At ConnexOne we value internal career progression. We offer a
clear Training and Development plan, which will allow you to grow within
the company and move into our more senior support roles. In
this role you will be supporting our international client base from our
Head Office Support Hub, which operates on a 24/7 basis. You will be
supporting a combination shift pattern of 8 hour day or night shifts. Everyone
within our Connex One Support team thrives to meet our core values, to
enable us to deliver on our goal of providing the best Support in the
- Delivering On Our Promises
- Drive Customer Success
- Prioritise Effectively
- Search Out Repeat Issues
- Fix Root Cause
- Experts In What We Do
- Professional At All Times
- Deliver Quality Every Time
Core Responsibilities & Duties
technical support; answering support queries from clients via multiple
channels, phone, email, live chat or support portal.
- To maintain a high degree of customer service for all support queries, inline with our Core values and Goals.
- To take ownership of user problems and be proactive when dealing with clients issues.
- Keep the client up to speed on progress with regular feedback on tickets.
- To log all tickets accurately and with enough detail to allow others to follow on the ticket actions.
assist customers in developing their knowledge in the use of the use of
Connex systems by providing training, advice and sharing KBAs
Qualifications & Experience
Key skills/attributes should include:
experience in customer support is not necessary. Full training will be
provided. We are looking for individuals with the below qualities:
- Excellent telephone manners and communication skills.
- Enthusiasm to learn and potential to grow with the company.
- Troubleshooting skills to identify root cause of issues.
- The right attitude to do the right thing for our clients.
To apply for this role, submit your CV and any relevant personal information to email@example.com
a reputable employer regulated by the Off Com, ICO & Financial
Conduct Authority, all offers of employment for this role are subject to
a series of background checks, including criminal (DBS) and previous
employment. This job description should be
taken as a general guide and the company reserves the right to update
and amend it in keeping with operational requirements, which may change
from time to time.
For more information about this vacancy please contact Skills City Runway on - (Ref ID: 241908)
Company website : https://software.connexone.co.uk/