Customer Support Apprentice

  • QA Apprenticeships
  • Bellshill, North Lanarkshire
  • £9.62 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £9.62 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


We are a meat processing and retail butchery company with 12 strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butcher’s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.

What’s in it for you:

We have opportunity for an apprentice to join our established team in Bellshill, Glasgow. Joining our customer service team you will need to be hardworking, motivated and keen to provide support for the team. This is a fantastic opportunity to join our successful business and develop your career within a professional and relaxed place to work.


  • To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude - taking detailed notes onto Agile (CRM system)

  • Ensuring orders are processed on time reporting onto Agile

  • Build a good rapport with company depots

  • Customer requirements and monitoring of their performance 

  • Assisting with office support using Word, Outlook and Excel

  • Process delivery paperwork, any purchasing or invoice duties using Sage

  • To integrate, support and participate in the Food Safety Culture

  • High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once

What we are looking for: 

  • Confident communicator, verbally and written

  • Outgoing and friendly

  • Keen to be involved and desire to learn, grow and develop

  • Team player who can also work independently

  • Reliable, dependable, and quick to build relationships with people

  • Excellent time management skills


£17,550 - £20,007 depending on age - Salary increases with good performance levels.

Working week:

37.5 hours per week, Monday to Friday 8am - 4:30pm, 1 hour lunch break.


  • Excellent training internally and externally

  • Performance based salary increases

  • Staff nights out

  • 29 days holidays

  • A fantastic working culture which promotes excellent work/life balance

  • The opportunity to develop, progress and work within an organisation which is growing

  • Company pension

  • Free parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 241978)

Based on this opportunity you might also be interested in.

Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs