Infrastructure Support Engineer Apprentice

  • QA Apprenticeships
  • , Greater London
  • £16.75 per hour

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  • GMFJ Reference
  • Wages
    £16.75 p/h
  • Hours
    37.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    IT, Software, Web & Telecoms Professional
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description: 
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Infrastructure Support Engineer will be responsible for supporting and managing our IT infrastructure services which underpin our internal and public facing user services.

You will work within a team of infrastructure specialists and engineers where you will both be involved in supporting a wide range of Infrastructure services and devices, delivering support as required and engaging in project delivery with senior team members and contractors where appropriate.

£34,841 per annum.

Key responsibilities:

  • Provide support for Infrastructure services and devices, including Cloud and on-prem

  • Monitor, respond to and resolve incidents and problem tickets escalated to you

  • Ensure services are available and resolutions are delivered within SLA’s and

  • Work with and support third parties in providing infrastructure services

  • Work with technical architects and senior support officers to support project delivery

  • Provide technical guidance and as needed hands-on service to Delivery Teams and Operations Team

What we are looking for:
Essential Criteria:

  • Experience with Microsoft Desktop OS

  • Experience with Microsoft server OS’s

Desirable skills:

  • Experience with VMWare virtualisation

  • Experience with basic Azure diagnostic and support

Essential Criteria:
An understanding of how to perform a diagnostic of infrastructure issues ranging from Windows OS to VM configuration.

Desirable skills:

  • OS - Redhat, Ubuntu, HP UX, Solaris

  • Diagnostic of simple issues on Azure

  • Understanding of Backup systems - veritas netbackup, Azure Files and backup

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.


  • Flexible working to ensure staff maintain a healthy work-life balance: We are currently operating a flexible, hybrid way of working, with a minimum of 4 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business.

  • Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 8 days a month.

  • Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay 

  • Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service

  • Civil Service Pension Scheme. [For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666]

  • Interest free season ticket loan or bike loan 

  • Employee Assistance Services and access to the Civil Service Benevolent Fund 

  • Eligibility to join the Civil Service Motoring Association (CSMA)

  • Variety of staff and Civil Service clubs 

  • On-going learning and development 


  • 20 month - FTC

  • 37 hours a week, Monday-Friday

  • Location: When working from the office and depending on the need, you will be required to work at one our London sites in E14 4PH or EN6 3QG

  • Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days. PLUS 8 bank holidays 

  • Privilege Leave: 1 day  

Future prospects:
Whilst this can not be guaranteed, apprentices are welcome to apply for a permanent position once they have successfully completed their apprenticeship.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 241995)

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