Apprentice Technical Customer Support

  • Carebeans Limited
  • Monmouth, Monmouthshire
  • £14000 per annum

Carebeans is looking for an experienced and enthusiastic individual to fill the position of a Customer Experience Hero – ensuring our customers have a great experience.

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Vacancy provider logo for Velocity Academy

  • GMFJ Reference
    242105
  • Wages
    £14,000 p/a
  • Hours
    37.50 per week
  • Date Posted
    08/11/2023
  • Start Date
    05/12/2023
  • Approx. Duration
    18 Months

  • Location
    Monmouth
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Higher Level 4
  • Employer
    Carebeans Limited

Description

Our work environment includes:

? On-the-job training

? Growth opportunities

? Work-from-home days

? Relaxed atmosphere

Carebeans is looking for an experienced and enthusiastic individual to fill the position of a Customer Experience Hero – ensuring our customers have a great experience. The ideal candidate is someone who has

? a good understanding of technology

? experience in customer service and/or has good communication skills

? is a problem solver and wants to take on some responsibility

? a bonus would be that they have worked in the social care sector

Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to play a key part in a growing business share in its success and be a hero to our customers.

This person will fit into the customer success team and will have a diverse role supporting customers and the roll out of our new technologies.

Responsibilities:

? Provide top customer service - providing customers with support and technical assistance as needed.

? Contribute to the roll out of our solution to customers

? Build and manage our technical portfolio of mobile devices and be part of the roll out of monitoring and Alexa solutions.

Document incidents with customer service issues and learn from them to improve the customer experience for future customer interactions

For more information about this vacancy please contact Velocity Academy on thomas.crossland@velocity-academy.co.uk (Ref ID: 242105)

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to:

· provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services.

· delivers the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them

· assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects.

· implement and support the creation of remote working environments

For a full list of programme modules visit: velocity-pt.co.uk

The role offers long term security and the opportunity to progress into a permanent position.

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