IT Support Engineer

  • QA Apprenticeships
  • , Norfolk
  • £7.69 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.69 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer Description:

Proteo is the developer of a range of products and services to transform road haulage and transportation businesses into dynamic, highly efficient operations and have a small but very capable and knowledgeable team. With ever more margin pressure on hauliers, the company’s products and services are well placed in the market to offer a capable and dynamic solution to reduce their clients’ costs of operation and improve profitability. The Proteo product suite becomes deeply integrated into any client’s business and significant recent product development has created a refreshed set of products with a number of USPs.

Main role / Responsibilities [will include but not be limited to]:

  • Answering and Resolving IT related Support Tickets Logged by Customers

  • Ordering IT Products as Requested by Customers

  • Talking to Customers Directly on Video Call or Telephone system

  • Assisting The Support Team with any IT related customer requests

Desirable Skills :

  • Customer Service Skills are an absolute must! You must be a people person keen to pick up the phone to support customers

  • Communication

  • Computer Skills – Office 365 Products / Server knowledge / Website Knowledge / L1 or L2

  • Support Skills

  • Customer Training Skills

Personal Qualities: 

  • Team player with great customer service communication skills

  • Enthusiastic / Ready to Learn

  • Interest in IT Support and Technically Minded

Desired Qualifications:

  • 5 GCSEs total

  • English and Maths GCSE grade D or above

  • 3x GCSEs grade A C in any subject

Company Perks:

  • The company is expending massively so you will have fantastic opportunities to grow with us!

  • In-house one-to-one training.

  • A flexible and collaborative environment.

Future Prospects:

To be part of a Large Support team Supporting all company products across the board, to become qualified and any one of the many fields we currently support and future projects.
The Opportunity to be able run a Support team under them once we have grown to the size we are looking to a achieve.
Multiple Career paths can be taken with in our division, with large potential for growth.

Important Information: 

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. 

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. 

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6 or Level 8.   

If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW! 

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 242116)

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