IT Support Apprentice

  • SysFix IT
  • London, Greater London
  • £11000 per annum

Firebrand Training have an exciting new opportunity for an IT Support Apprentice with SysFix IT, a IT MSP company based in Croydon. If you have any questions about this role, please email me at

Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
  • Wages
    £11,000 p/a
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Information communications technician (ST0973)
  • Employer
    SysFix IT


We are looking for a bright, outgoing individual who enjoys IT not only as a career but also as a hobby. The ideal candidate must be able to engage in conversation with our clients in a professional manner in an upbeat personal way. IT skills are paramount but maintaining and developing our client relationships are essential, therefore we are looking for someone who is a people person. We’re looking for someone who is a quick learner and capable of using initiative to solve problems. Our ideal employee would also have a keen interest in helping to grow the business.

Your duties and responsibilities in this role will consist of:

· Escalating IT issues to the IT manager where necessary

· Responsible for managing backups

· Diagnosing and resolving technical issues on PC’s, Macs and Servers

· Undertaking small- to medium-sized IT projects as instructed by your line manager

· Supporting and maintaining Microsoft and Linux Server/Desktops and Microsoft Exchange

· Setting up and configuring new laptops and desktops

· Installing authorised software to laptops and desktops

· Ensuring security and upgrades are applied to desktops and laptops and kept up to date

· Antivirus installation to all desktops and laptops

· Reporting faults and maintaining logs on servers, desktops and laptops

· Completing internal user moves including phones

· Patching of network and phones

· Making of Cat 5 e network cables were necessary

· Ensuring all logs for equipment and users are maintained

· Setting up and configuring new client servers

· Installing authorised software to client servers

· Ensuring patches and upgrades are applied to client servers

· Fault finding on client servers

· Creating purchase requisitions for IT hardware/software

· Ensuring licensing for all software purchased is recorded and maintained

· Exchange server mailbox maintenance including archiving mailboxes using Exchange onsite and 365.

· Setting up new users and disabling expired accounts in accordance with client requirements

· Provide marketing support to help grow the business through social media web design and cold calling etc.

Provide both onsite and off-site support.

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 242258)

· Good communicational skills

· Passion for IT

· Self-starting and a good team player

· Excellent troubleshooting and analytic skills

· Comfortable working with managed service providers and third parties

· Previous experience/passion of working in an IT Support role would be preferable but not essential

· Up to date working knowledge of Microsoft Office 365 suite and Windows 10

· An understanding of Active Directory and Group Policies

· An awareness of network protocols, LAN, and WAN

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

· CompTIA A+

· CompTIA Cloud Essentials+

· BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are:

Support Technician

- Maintenance or repair of systems faults

- Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

- Installation and commission of networks

- Maintenance or repair of network equipment

- Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

- Installation and commission of telecoms networks

- Maintenance or repair of telecoms network equipment

- Installation, configuration or maintenance task on either ICT related hardware or software

Accepts and adapts to changes

• Learns new skills to meet new needs of the business

• Suggests changes and improvements

• Uses materials, processes and tools efficiently

• Takes initiative to solve problems

• Does the most important work first

• Gets things done while still upholding ethics, integrity, compliance and company values

• Works with others to get things done

• Openly shares feedback and information that helps the team

• Treats others with respect

• Is approachable to others

• Listens so others feel heard

• Develops relationships built on trust

The role offers a permanent role upon completion of the apprenticeship depending on performance
£11,000 - £15,000 DOE

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Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

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