Administrator Apprentice

  • Change Grow Live - Swindon - Temple Chambers
  • Swindon
  • £273.95 per week

At Change Grow Live we strive to ensure our services are warm and welcoming environments. Your role as Administrator Apprentice is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.

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  • GMFJ Reference
  • Wages
    £273.95 p/w
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    Change Grow Live - Swindon - Temple Chambers


As a Administrator Apprentice at Change Grow Live, you will help the charity to fulfil its role in offering the best service to our service users. Whilst following the procedures and standards of Change Grow Live, including health and safety and equal opportunities, in relation to our staff, volunteers and clients. You will maintain the confidential information of Change Grow Live and our clients, meeting the time commitments and standards which have been mutually agreed and to give reasonable notice so other arrangements can be made when this is not possible.

Your daily roles and responsibilities will include;

- Being first point of contact, ensuring service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously

- Ensure that admin, record-keeping and communication within the project are maintained

- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcome and tidy

- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant

- Encourage service user feedback

- Providing basic advice and information on the service offering

- Contributing to managing an effective appointment system, liaising with keyworkers

- Checking appointments on the CGL information system and book future appointments for service users

- Take messages for staff and update case management contacts where appropriate

- Support the team in managing/booking appointments via the electronic diary system

- Maintain accurate records of all contacts on our case management system

Change Grow Live offer some fantastic benefits that include;

- 25 days holiday (+ bank holidays) rising by 1 day for each years' service, capped at 30 days

- Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme

- Contributory pension scheme

- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.

- A friendly and supportive team

- Training, career development & progression opportunities

Please note that due to the nature of this role, an enhanced DBS and onboarding process will be carried our prior to employment.

At Change Grow Live as Administrator Apprentice you will be working towards the Business Admin Level 3 apprenticeship over the duration of 18 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 242315)

Communicate confidently and effectively, both verbally and in writing. Be flexible to the demands of the post. Be able to work alone and keep calm under pressure.
No qualifications required!
Business Administrator Apprenticeship Level 3 Functional Skills in Maths and English
Understand and have a commitment to the principles of equal opportunities and diversity. Be professional, empathetic, and non-judgemental towards service users. Show Commitment to facilitating positive outcomes for service users.
Ongoing training and development
The key dates provided should be used as a key only, should the right candidate be found, the vacancy will be taken down.

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Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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