Customer Service Advisor Apprentice

  • THG - Meridian House (CX)
  • Northwich, Cheshire West and Chester
  • £288.46 per week

Do you want to work in a fun environment? Do you want to work with some incredible brands such as Look Fantastic, My Protein, Glossybox? Do you want to be paid for learning on the job? Do you want to work for a company that has you at the heart of everything they do with amazing working incentives? Have you finished School/College/University and not sure where to go next? ..... Then stop your search as we have something for you!!

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  • GMFJ Reference
  • Wages
    £288.46 p/w
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Approx. Duration
    12 months

  • Location
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    THG - Meridian House (CX)


The Hut Group is a fast-moving, global technology business that specialises in taking brands direct to consumers.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Being Part of THG Orbit:

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate.

You would be working as a Customer Service agent day to day, providing support to all our customers using different channels of communication such as Live Chat, Phones, Email and Social Media etc depending on your team. You will have continuous support throughout so you can understand what it means to provide excellent service. You will also receive brand training specific to the team you are working on so this can improve your knowledge on the products we have on our websites.

Alongside your role you will be working towards a Level 3 qualification in Customer Service that lasts 15-18 months, so you will have dedicated time each week during working hours where you can focus on your apprenticeship.

What's included?

- Dedicated Assessor and Apprentice co-ordinator including THG management.

- 6 hours off the job learning and dedicated time each week to focus on your apprenticeship.

- 12-18 month development programme throughout THG journey.

- Fun work events throughout the year

- Apprentice event days

- £100 monthly attendance bonus


- Staff discounts on THG brands and Hale Country Club

- Employee Saving Scheme

- Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness assistance

- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities

- Private Pension Scheme

- 21 days holiday + Bank Holidays (Gain an extra day of holiday each year of service)

- Free parking

- Hybrid working policy

- Discretionary Bonus Scheme

- Tech Scheme

- Localised engagement activities. Eg, Netball/Football tournaments

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 242407)

- Communication skills - Listening skills - Target driven - Decision making - Empathy skills - Working in a fast-paced environment - Can do attitude
No specific qualifications/grades required.
Customer Service Specialist Apprenticeship L3 including Functional Skills in Maths and English
- Empathetic - Confidence - Patience - Adaptability - Taking responsibility/Ownership - Good communication - Time management
Progression routes available - Into leadership within Customer Service or into other areas of the wider business.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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