IT Support Apprentice

  • QA Apprenticeships
  • Wiltshire, Swindon
  • £7.21 per hour

Vacancy provider logo for QA

  • GMFJ Reference
  • Wages
    £7.21 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer description: 
Systems Integration Ltd are a well-established IT Solutions provider based in in the Swindon area. We provide peerless service to our clients. Putting our customers at the heart of everything we do, we've been providing support, consultancy and provision of IT services and solutions since 1999. We predominantly use Microsoft based products, from basic PC OSs to complex multi-server / virtual server installations.

We are now looking for an eager candidate to join us as an apprentice. 

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Main role / Responsibilities [will include but not be limited to]: 

  • Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner 

  • Responding to requests for support by identifying, logging and categorising incidents 

  • Resolve issues at first contact using standard operating procedures and knowledge base 

  • Troubleshooting and resolving basic technical issues 

  • Ensuring users are provided with regular updates, and progression is made in line with Service Level Agreements 

  • Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool 

  • Building, installation and configuration of computer / mobile hardware and software 
    Maintaining new starters and leavers including inducting new starters into the businesses we look after 

What we are looking for: 
Desirable skills: 

  • Familiarity around laptop and desktop builds running the latest versions of Microsoft Windows

  • Active Directory Administration (passwords, users, groups, permissions)

  • Office 365 Administration (passwords, users, groups, permissions)

  • Laptop / PC diagnostics, upgrade, and repair

  • Android Mobile device support experience

Some relevant technical knowledge and a keen interest to learn would be highly beneficial. 

Personal qualities: 

  • Exceptional customer service skills, verbal / written communication, and telephone manner

  • Logical problem solver

  • The ability to work independently or as part of a team.

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

£15,000 per annum.

Company perks:

  • A great working office environment surrounded by a supportive team in a rewarding role

  • 23 days holiday per year + bank holidays

  • Access to the latest technology

  • Great transport links with free onsite parking

  • Real world, hands-on experience on a daily basis

  • The chance to grow your career in a varied environment

Future prospects:
A full-time role will be available upon successful completion of the apprenticeship programme. There will be ongoing development in your role.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 242572)

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