Apprentice Customer Service Advisor

  • Bupa - Bupa Place - Salford
  • Salford,
  • £442.31 per week

Bupa UK are recruiting for the next generation of Apprentice Customer Service Advisors! This is an exciting and unique opportunity within the Insurance department. Within this role you will provide confident, knowledgeable, and efficient front line service to Bupa customers via inbound and outbound calls. In addition to working for a globally recognised company, you will be working towards your Customer Service Specialist Level 3 qualification and will have the opportunity to progress further within Bupa to develop a career.

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  • GMFJ Reference
    242611
  • Wages
    £442.31 p/w
  • Hours
    37.50 per week
  • Date Posted
    16/11/2023
  • Start Date
    29/01/2024
  • Approx. Duration
    12 months

  • Location
    Salford
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    Bupa - Bupa Place - Salford

Description

As an Apprentice Customer Service Advisor at Bupa, you will receive ongoing training and support to ensure you are confident in the role.

This role will be to provide a confident, knowledgeable, and efficient front line service to our Bupa customers via telephony (inbound and outbound). The Customer Service Advisor will be responsible for establishing eligibility for the customer, they will preauthorise or decline treatment in line with policy, signpost the customer to the services available through their Bupa policy, and where appropriate guide the customer along the most suitable treatment pathway.

This will be done in line with performance metrics for the role, including customers helped per hour, quality assurance outcomes and customer facing time.

Your responsibilities will include:

- To authorise customer treatment using the correct process

- Obtaining the correct customer information and ensuring accurate documentation while using the system to reach the correct authorisation decision

- Proactively investigate and provide solutions to customer queries as the first point of contact in line with Bupa policy

- Ensuring all personal information is handled in accordance with Bupa policy and are compliant with data protection

- Continually look for ways to improve the service you provide in every interaction

- Demonstrate that all customers are treated fairly

Benefits:

- a great pension scheme

- 25 days holiday entitlement, with the option to buy more days and sell those you don't want

- free parking

- virtual gym membership

- subsidised restaurant and coffee shop

- numerous retail discounts

- free private medical insurance

- free health screening

You will be working towards a Customer Service Specialist Level 3 Apprenticeship standard over the course of 15 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 242611)

We recruit based on behaviours and personality and train for skill, however there are some skills that are desired; -Previous examples of confident and strong communication via phone/e-mail -Knowledge of windows packages such as outlook, word, excel
5 GCSE's or equivalent or demonstrated good level of education in previous position held. Functional Skills Level 2 in English and maths will be provided on this course.
Customer Service Specialist Apprenticeship L3 including Functional Skills in Maths and English
We are looking for enthusiastic and passionate people that are willing to learn and have high standards of quality, amongst other personal qualities such as; -Able to be flexible and open to constructive feedback -Passionate about Customer Service and focused on delivering positive customer outcomes -Able to prioritize workload efficiently -Be a strong communicator including both written and verbal -Confident in own ability and passionate about developing and progressing within a Customer Service Apprenticeship
Ongoing learning and development. This role is the perfect opportunity to develop your skills and knowledge of our products and services and can offer a path to progress your career within Bupa

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Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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