About
Us
We’re an award-winning innovative tech
consultancy - a team of creative problem solvers. Since 1993 we’ve been finding
better, more sustainable ways to solve complex technology problems for some of
the world’s leading organisations and delivered solutions that millions of
people use every day.
In
the last 30 years we won several awards, including a prestigious Queen’s Award
for Enterprise in the Innovation category for our Enterprise Agile delivery
approach.
Operating
from 26 locations across the world, we bring together teams of creative experts
with diverse backgrounds and experiences, who enjoy working and learning in our
collaborative and open culture and are committed to world-class delivery.
We
want to continue to grow our team with people just like you!
About
the Role
You
will work within the Service Management team, providing support to over 2000
employees. We are looking for someone who can keep up to the demand of
working in a fast paced, busy environment. As a successful and growing
organisation, our employees are often very technically skilled, and expect
great service. We expect our IT Team to be able to think on their feet,
apply learning from multiple sources and be highly organised. Due to the
nature of the role, this is a 100% office-based role.
Responsibilities
will include, but not limited to:
· Receiving
goods in and sending goods out
· Arranging
laptops to be sent to new joiners, current employees receiving a new laptop or
an employee leaving the business
· New
Stock Improving the efficiency of the IT service by carrying out regular
processes.
· Booking
courier collections
· Laptop
rebuilds
· Arranging
laptop repairs
· Arranging
laptops to be sent for recycling/disposal
· Regular
stock take and audit of storeroom
· Updating
internal IT systems including the helpdesk tickets, asset records and
documentation
· Holiday
cover for other members of the team, as required
The
key skills we are looking for are:
· Good
organisational skills.
· Excellent
attention to detail.
· Effective
working within a team.
· Positive
attitude
· Self-Motivated
· Ability
to work in a fast paced, busy environment.
About
the Team
We provide the IT hardware, infrastructure and
application services internally to enable our people to deliver projects and
services to BJSS’ clients. This encompasses, the networks, laptops, security
and infrastructure services required to deliver a reliable IT service to a
rapidly growing business of over 2000 people. Keeping pace with the growth
is challenging, and ensuring our people are productive on their very first day
is a key driver for everything the team does.
Many of our people are technical experts in their
own fields, and this makes supporting those people more difficult than in many
other environments. You will need to learn to recognise when to provide
assistance and when to escalate problems in the most efficient manner.
The IT team has 4 core teams:
· Service
Management – provide 1st line and 2nd line support, device
deployment and collection, fulfil all standard service requests for
hardware/software.
· Infrastructure
– provide 3rd line support and implement core infrastructure and security
solutions
· Applications
– provide 3rd line support and manage/implement our line of business
applications and reporting.