We’re an award-winning innovative tech
consultancy - a team of creative problem solvers. Since 1993 we’ve been finding
better, more sustainable ways to solve complex technology problems for some of
the world’s leading organisations and delivered solutions that millions of
people use every day.
the last 30 years we won several awards, including a prestigious Queen’s Award
for Enterprise in the Innovation category for our Enterprise Agile delivery
from 26 locations across the world, we bring together teams of creative experts
with diverse backgrounds and experiences, who enjoy working and learning in our
collaborative and open culture and are committed to world-class delivery.
want to continue to grow our team with people just like you!
will work within the Service Management team, providing support to over 2000
employees. We are looking for someone who can keep up to the demand of
working in a fast paced, busy environment. As a successful and growing
organisation, our employees are often very technically skilled, and expect
great service. We expect our IT Team to be able to think on their feet,
apply learning from multiple sources and be highly organised. Due to the
nature of the role, this is a 100% office-based role.
will include, but not limited to:
goods in and sending goods out
laptops to be sent to new joiners, current employees receiving a new laptop or
an employee leaving the business
Stock Improving the efficiency of the IT service by carrying out regular
laptops to be sent for recycling/disposal
stock take and audit of storeroom
internal IT systems including the helpdesk tickets, asset records and
cover for other members of the team, as required
key skills we are looking for are:
attention to detail.
working within a team.
to work in a fast paced, busy environment.
We provide the IT hardware, infrastructure and
application services internally to enable our people to deliver projects and
services to BJSS’ clients. This encompasses, the networks, laptops, security
and infrastructure services required to deliver a reliable IT service to a
rapidly growing business of over 2000 people. Keeping pace with the growth
is challenging, and ensuring our people are productive on their very first day
is a key driver for everything the team does.
Many of our people are technical experts in their
own fields, and this makes supporting those people more difficult than in many
other environments. You will need to learn to recognise when to provide
assistance and when to escalate problems in the most efficient manner.
The IT team has 4 core teams:
Management – provide 1st line and 2nd line support, device
deployment and collection, fulfil all standard service requests for
– provide 3rd line support and implement core infrastructure and security
– provide 3rd line support and manage/implement our line of business
applications and reporting.