Apprentice Administrator – Quality Assurance

  • Lotus Home Care
  • Wakefield
  • £198.00 per hour

Are you looking to start a long-term career in a high quality, committed company? Lotus Home Care has an opportunity for a business apprentice to join our approachable, friendly team helping to ensure services are safe and compliant to achieve outstanding ratings and outcomes for the people we support.

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  • GMFJ Reference
    242641
  • Wages
    £5.28 p/h
  • Hours
    37.50 per week
  • Date Posted
    16/11/2023
  • Start Date
    02/01/2024
  • Approx. Duration
    18 months

  • Location
    Wakefield
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    Lotus Home Care

Description

Here at Lotus Home Care we offer a friendly and compassionate premium home care service.

Our skilled team provide personalised care and assistance at home to the elderly. We individually tailor our services through care plans to cater for specific needs. We always aim to bring a unique, personalised and expert angle to the domiciliary care we provide our customers.

We have a fantastic opportunity for a Business Administrator Apprentice to join the admin team, supporting with compliance and quality assurance, crucial for maintaining our high-quality service.

Key Responsibilities

•General office duties such as opening and distributing post, answering incoming calls and effectively transferring calls or distribute messages left

•Handling sensitive and confidential information including data entry

•Conduct audits and report on the outcomes, following through recommendations for continuous improvement

•Assist in writing and updating quality assurance procedures, policies and practice standards to support good practice across services

•Support Branch Managers with the implementation of action plans to address any shortfalls in service provision

•Support the conducting of quality assurance audits under the direction of the Quality and Compliance Manager or as and when required in response to any concerns about standards

•Support Branch Managers to monitor the quality and safety of branches and ensure recommendations from audits are implemented effectively and in a timely manner

•Undertake monthly reports on audits undertaken, key themes and action plans

•Escalate non-compliance appropriately and quickly to the Quality and Compliance Manager

•Support with the evidence of good practice for CQC/ other inspection processes

•Attend meetings as required

•Adhering to confidentiality in respect of the people we support, their families and colleagues

•Uphold the Lotus Home Care values at all times

•Carry out any other reasonable duties to meet the business needs

Hours: Monday to Friday 9am – 5pm

For more information about this vacancy please contact Realise on 0333 444 3973 (Ref ID: 242641)

Company website : https://lotushomecare.co.uk/

  • Excellent teamwork skills
  • Good literacy skills
  • Verbal and written communication skills, including having the ability to tailor communication to different ‘audiences’
  • Excellent organisational skills – ability to plan ahead, meet deadlines

· Maths and English at Level 4 (or equivalent) or above

Your full role and responsibilities will be set out by your employer. Lotus Home Care will provide you with all the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Level 3 Business administration apprenticeship standard, which includes:

•Knowledge, Skills and Behaviours

•Business Administrator Level 3 apprenticeship standard

•Functional skills in Maths and English if required

This will be delivered through Lotus Home Care’s dedicated training provider, Realise.

Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.


  • Proactive approach to work
  • Customer focused approach
  • Good attention to detail
  • Desire to learn and develop


We provide ongoing training and development and there will be long term career opportunities for the right candidate.
With ten offices based in Yorkshire, East Riding and the Humber, the team are flexible about where this role could be based, dependant on the best location for the right candidate.

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