- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
- Approx. Duration
12 months plus 2 months to complete End Point Assessment.
Now Taking Applications
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Apprenticeship Standard
Hospitality team member (ST0233)
Delta by Huntingdon - Marriott
Marriott Delta Huntingdon has a fantastic opportunity for an Apprentice Receptionist to join their friendly team and work towards gaining your level 2 Hospitality Team Member Apprenticeship Standard.
What you’ll do
- Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
- Answer, respond to and process all guest calls, messages, questions or concerns.
- Give guests information and directions regarding property and local areas of interest.
- Process check-outs and resolving any disputed charges.
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Policy and Procedures:
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs; assist individuals with disabilities.
- Thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
To become an apprentice, you must:
- Be 16 or over
- Not already be in full-time education
You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.
As an apprentice you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
- Learn and train for a specific job
- Get paid and receive holiday leave
- Hands-on experience in a real job
- Study for at least 20% of your working hours
- Complete assessments during and at the end of your apprenticeship
- Be on a career path with lots of future potential
What is an apprenticeship?
An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.
Levels of an apprenticeship
Each apprenticeship has a level and an equivalent education level. You can start an apprenticeship at any level.
At the end of your apprenticeship, you’ll achieve the equivalent education level. For example, if you complete a level 3 apprenticeship, you’ll achieve the equivalent of an A level.
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 242645)
Previous experience in a similar role would be preferable but not essential, as full training will be provided.
No previous qualifications required.
As an Apprentice you will be included on a Level 2 Hospitality Team Member Apprenticeship.
Apprenticeship standards are aimed at developing skills within the Apprentice’s chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English. Once the apprentice has completed a minimum of 12 months training and the employer and Inspiro' s Regional Trainer confirm they have met all the requirements of the standard they will be put through to end point assessment.
The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.
What we’re looking for
- • A warm, people-oriented demeanour
- • A team-first attitude .
- • A gift for paying attention to the smallest details
- • Team Player
- • Good Communication Skills
Upon successful completion of the apprenticeship you may be offered a permanent position. With the opportunity to progress within the company.