Support Engineer

  • RM
  • Hull, City of Kingston-upon-Hull

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.  This role is working within a school so you would need to have a full DBS check before commencing employment. If you have any questions about this role, please email me at sge@firebrandtraining.co.uk

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Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
    242648
  • Wages
    £25,000 p/a
  • Hours
    40.00 per week
  • Date Posted
    16/11/2023
  • Start Date
    25/12/2023
  • Duration
    Not Specified

  • Location
    Hull
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    RM

Description

Your key responsibilities:

  • To assist the service desk with the delivery of the IT managed support service.
  • Provide school-based users with technical assistance and report service issues in accordance with the?service desk policies.
  • Participate in change management process and transition projects.

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 242648)

Our ideal candidate would demonstrate the following behaviours.

  • Excellent Customer focused, problem solving and time management skills.
  • Excellent communication both verbally and written.
  • Punctual and able to prioritise own workload.
  • Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.

IT Skills (preferrable but not essential as training will be provided)

  • Basic Operational knowledge of Microsoft 365 and/or Google Workspace
  • ITIL Foundation and Comptia A+
  • Use of IT service desk ticketing system g. ServiceNow
At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. At RM Technology, you’ll have the chance to build a career supporting and empowering our future generation. Join us to build an exceptional experience for yourself, and a better learning environment for young people.

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Opportunities with FIREBRAND TRAINING LIMITED

Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

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