IT Support Specialist

  • William Smith Group 1832 Limited
  • Barnard Castle, County Durham

Role: IT Support Specialist Location: Barnard Castle Hours: 40 hours per week (9am – 6pm, Monday – Friday, 1 hour unpaid lunch break) Salary: £22,000 - £25,000 depending on experience If you have any questions about this role, please email me at

Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
  • Wages
    £22,000 p/a
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
    Barnard Castle
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    William Smith Group 1832 Limited


Role Description:

As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our user base. Your responsibilities will encompass a wide range of tasks, from resolving technical issues to assisting with software deployments and maintaining network security.

Key Responsibilities:

1. 1st & 2nd Line Helpdesk Support: Provide timely and effective support to a user base of 80+ users, addressing their technical issues and inquiries.

2. Installation and Configuration: Install and configure new computers and peripheral devices to ensure they are ready for use by our employees.

3. Software Vulnerability Management: Monitor software vulnerabilities and ensure that updates and patches are deployed promptly to maintain system security.

4. Software Support: Assist with software applications used in the signage industry and support our in-house CRM/ERP solution.

5. Server Support: Maintenance and monitoring of Active Directory Users & Computers, DNS, DHCP, File and Print Servers.

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 242652)

- Proven IT Support Experience: A minimum of 2 years of experience in a similar IT support role is desirable, but we would also consider employing anyone with a keen interest in IT and willingness to learn. Full training will be provided.

- Full Clean Driving License: A requirement for this role due to the need to travel between our two sites in Barnard Castle and attend occasional off-site training courses.

- Active Directory: Proficiency in managing user accounts, groups, and permissions in Active Directory.

- Microsoft 365: Familiarity with Microsoft 365 applications and services.

- Effective Communication: Communicate effectively and confidently with internal teams and the wider business to provide excellent service to our userbase.

- Eagerness to Learn: Display a strong interest in IT and a willingness to continually learn and develop to advance your career.

- User-Focused: Be capable of tailoring your support to individuals with varying levels of IT experience to ensure a positive user experience.

- Operating Systems: Experience in supporting Windows 10 or 11 and Windows Server 2016 or later.

Desirable Skills and Qualifications:

- Microsoft Intune: Knowledge of Microsoft Intune for mobile device management.

- Microsoft Dynamics 365: Familiarity with Microsoft Dynamics 365.

- SharePoint: Experience with SharePoint for document management and collaboration.

- Power Platform: Proficiency in Power Apps, Canvas Apps, and Model Driven Apps.

- ITIL Certification: Qualifications in ITIL v3 or v4.

- Networking: Understanding of networking principles, including switch/router configuration and cabling.

- Training and Development: Investment in your training and career progression, with tailored development opportunities.

- Holiday Flexibility: Option to purchase extra holidays, in addition to a generous pension scheme and other benefits.

Join our team as an IT Support Specialist and contribute to the success of our company while advancing your own IT career. Your dedication and expertise will make a difference in maintaining our IT infrastructure and providing excellent support to our users

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Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

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