IT Support Specialist

  • William Smith Group 1832 Limited
  • Barnard Castle, County Durham

Role: IT Support Specialist Location: Barnard Castle Hours: 40 hours per week (9am – 6pm, Monday – Friday, 1 hour unpaid lunch break) Salary: £22,000 - £25,000 depending on experience If you have any questions about this role, please email me at sge@firebrandtraining.co.uk

Recommend this opportunity to a Friend
Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
    242652
  • Wages
    £22,000 p/a
  • Hours
    40.00 per week
  • Date Posted
    16/11/2023
  • Start Date
    25/12/2023
  • Duration
    Not Specified

  • Location
    Barnard Castle
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Other Employment Opportunity
  • Employer
    William Smith Group 1832 Limited

Description

Role Description:

As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our user base. Your responsibilities will encompass a wide range of tasks, from resolving technical issues to assisting with software deployments and maintaining network security.

Key Responsibilities:

1. 1st & 2nd Line Helpdesk Support: Provide timely and effective support to a user base of 80+ users, addressing their technical issues and inquiries.

2. Installation and Configuration: Install and configure new computers and peripheral devices to ensure they are ready for use by our employees.

3. Software Vulnerability Management: Monitor software vulnerabilities and ensure that updates and patches are deployed promptly to maintain system security.

4. Software Support: Assist with software applications used in the signage industry and support our in-house CRM/ERP solution.

5. Server Support: Maintenance and monitoring of Active Directory Users & Computers, DNS, DHCP, File and Print Servers.

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 242652)

- Proven IT Support Experience: A minimum of 2 years of experience in a similar IT support role is desirable, but we would also consider employing anyone with a keen interest in IT and willingness to learn. Full training will be provided.

- Full Clean Driving License: A requirement for this role due to the need to travel between our two sites in Barnard Castle and attend occasional off-site training courses.

- Active Directory: Proficiency in managing user accounts, groups, and permissions in Active Directory.

- Microsoft 365: Familiarity with Microsoft 365 applications and services.

- Effective Communication: Communicate effectively and confidently with internal teams and the wider business to provide excellent service to our userbase.

- Eagerness to Learn: Display a strong interest in IT and a willingness to continually learn and develop to advance your career.

- User-Focused: Be capable of tailoring your support to individuals with varying levels of IT experience to ensure a positive user experience.

- Operating Systems: Experience in supporting Windows 10 or 11 and Windows Server 2016 or later.

Desirable Skills and Qualifications:

- Microsoft Intune: Knowledge of Microsoft Intune for mobile device management.

- Microsoft Dynamics 365: Familiarity with Microsoft Dynamics 365.

- SharePoint: Experience with SharePoint for document management and collaboration.

- Power Platform: Proficiency in Power Apps, Canvas Apps, and Model Driven Apps.

- ITIL Certification: Qualifications in ITIL v3 or v4.

- Networking: Understanding of networking principles, including switch/router configuration and cabling.

- Training and Development: Investment in your training and career progression, with tailored development opportunities.

- Holiday Flexibility: Option to purchase extra holidays, in addition to a generous pension scheme and other benefits.

Join our team as an IT Support Specialist and contribute to the success of our company while advancing your own IT career. Your dedication and expertise will make a difference in maintaining our IT infrastructure and providing excellent support to our users

Based on this opportunity you might also be interested in.

Help Desk Engineer Apprentice

  • IT
  • 230.80 p/w
  • Advanced Level 3
  • Hook

Hampshire
Help Desk Engineer Apprentice

The OpportunityOur client is recruiting for an Apprentice Helpdesk Engineer Apprentice to join their team in Hook.The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

More Info & Apply
Apprentice Telecoms Engineer

  • IT
  • 269.10 p/w
  • Advanced Level 3
  • Southampton

Hampshire
Apprentice Telecoms Engineer

Dynamic and innovative communications company on the cutting edge oftechnology are looking for someone that is technically minded, confident with customer engagement,and loves to solve a problem and provide exemplary service. You’ll be part of the OperationalService Team as an Apprentice Telecoms engineer providing support for our customers.If you have any questions, please contact Carlota O’Hara - cofirebrandtraining.com

More Info & Apply
Suppot Hub Analyst

  • IT
  • 211.20 p/w
  • Advanced Level 3
  • Topsham

Devon
Suppot Hub Analyst

Supporting and triaging with IT support on POS and EFT payment terminals for over 50 of all fuel stations across the UK. Confirming to SLAs and interacting with clients at their premises to resolve and escalate issues.

More Info & Apply
IT Technician Trainee - Skills Bootcamp (12-week course / Guaranteed Job Interview)

  • IT
  • N/A p/w
  • Skills Bootcamp
  • London

London
IT Technician Trainee - Skills Bootcamp (12-week course / Guaranteed Job Interview)

Are you looking to start your IT career? Do you want industry-recognized certifications and hands-on skills? Our 12-week online IT Technician Skills Bootcamp can give you that and more! Our Skills Bootcamp is a Level 3 qualification that will also give you the industry-recognized certifications that top employers are looking for. Previous experience is not necessary, all we ask is you have the right attitude and desire to start you career in IT. GUARANTEED JOB INTERVIEW towards the end of the bootcamp.

More Info & Apply
Systems and Data apprentice

  • IT
  • 196.13 p/w
  • Advanced Level 3
  • Manchester

Lancashire
Systems and Data apprentice

We are looking for bright, keen, apprentices to join our expanding team in our modern offices overlooking Old Trafford football ground. This is the perfect position for anyone who is looking to develop a career IT systems & Database Management

More Info & Apply
Laptop / Desktop Hardware Technician

  • IT
  • 207.60 p/w
  • Advanced Level 3
  • Eccles

Lancashire
Laptop / Desktop Hardware Technician

Our client who specialises in refurbishing technology including laptops, computers, mobile phones and much more are looking for an Entry Level Data Erasure Technician Apprentice to join their team! This role will require someone with IT knowledge and experience will be beneficial.

More Info & Apply
Apprentice I.C.T support analyst

  • IT
  • 196.13 p/w
  • Advanced Level 3
  • Manchester

Cheshire
Apprentice I.C.T support analyst

The apprentice ICT Support Analyst is an important part of the team. The successful candidate will be expected to provide operational and technical support to our varied customer base andour own internal systems in order to ensure the smooth and efficient running of the systems.The job is not just one of fixing problems. It is to ensure that both our own and our customers systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem.In many instances, you will be the first point of contact, so a good understanding of customer care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently andeffectively, keeping the customer informed of progress, and logging resolutions for future reference.

More Info & Apply
ICT Apprentice

  • IT
  • 187.50 p/w
  • Advanced Level 3
  • Dudley

West Midlands
ICT Apprentice

An exciting opportunity for someone hoping to start a career in the ICT industry. You will be working with a leading ICT support company and offered comprehensive training and support in order to thrive and expand your professional knowledge and skills as an apprentice. The role is based in primary & secondary schools across Birmingham and will cover a wide variety of tasks, working with PCs, laptops, printers, networking equipment including Servers

More Info & Apply
Opportunities with FIREBRAND TRAINING LIMITED

Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs