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Customer Support Expert (Technical Support)

  • Sage
  • Wallsend, North Tyneside

Tech-savvy. Customer focused. Solutions-provider. If you are these three things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job! Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Technical Support Experts help customers to get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any ...

Vacancy provider logo for FIREBRAND TRAINING LIMITED

  • GMFJ Reference
  • Wages
    £24,000 p/a
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Other Employment Opportunity
  • Employer


You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their subscription. You may also speak to customers on occasion via web chat and email – so strong communication skills are key!

For more information about this vacancy please contact FIREBRAND TRAINING LIMITED on 02034631754 (Ref ID: 242691)

• Strong communication skills, both written and verbal.

• Proven experience in a customer service role, preferably in a fast-paced environment.

• Proficient with operating computer software/programmes and the confidence to pick up new tech.

• Good troubleshooting and conflict resolution skills.

As well as some fantastic benefits, you’ll gain expert knowledge of Sage software products, built up through our new hire journey and with the support of an award-winning training team. You’ll have 5 weeks of class-room based training, followed by further coaching and support as you go live with our customers. Once you’ve gained your product knowledge you will have developed skills to launch your career even further within the organisation. We have multiple functions within Sage and limitless progression opportunities available to you once you become skilled in your product.

• Starting salary of £24,000 rising to £26,000 (after a 6-month assessment)

• Company annual bonus scheme

• 33 days holidays (including bank holiday entitlement)

• Comprehensive health, dental and vision coverage

• Work away scheme for up to 10 weeks a year

• On-going training and professional development

• Paid 5 days yearly to volunteer through our Sage Foundation

• Hybrid working after completion of training

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Firebrand Training are a global digital and technology training provider. Offering a multitude of technologies, ranging from cyber security to data, Firebrand have delivered award-winning IT apprenticeships since 2011.

Firebrand Training has been named Digital Apprenticeship Provider of the Year 2018 at the first AAC Apprenticeship Awards. The award recognises Firebrand’s instrumental work in bringing Digital Apprenticeships to the forefront of the UK economy.

With Firebrand as a Microsoft Gold Partner for Learning, you’ll get access to Microsoft Certified Trainers (MCTs) and learn from the latest Microsoft Official Curriculum (MOCs). We offer both classroom-based and Microsoft online training courses, including everything you need to get certified at twice the speed.

With the latest Ofsted Report in October 2020, Firebrand achieved exemplar results for the Online-Instructor Led (OIL) Training delivery that was implemented as a result of the current climate. As a training provider, we have ensured that no apprentice or employer has been left wanting learning mentorship, working overtime to make sure all involved have achieved their studies and are excelling at work.

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Cyber Essentials
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