London/Hybrid. Up to 50 per cent of time can be spent working from home over a 4-week period. Hybrid working arrangements may alter subject to business requirements. This role benefits from regular in-office working.
What will I be doing?
Working in a fast-paced communications environment, you’ll learn the essential skills you need to start your career in the industry. You will have the opportunity to develop your written and verbal communication skills to reach a range of different audiences, including customers, the media, businesses, stakeholder groups and politicians. As part of the team, you’ll be involved from the outset in key projects, creating campaigns, influencing how customers use London’s transport network and helping to shape TfL’s reputation.
During your 11-month internship, you will collaborate with teams across the organisation and gain a solid understanding of London’s transport network as well as building your skills in several specialities such as Public Relations, Public Affairs and Marketing.
You will be based in one of three teams, below, and may have the opportunity to undertake a placement in another area.
TfL Press Office
One of the UK's busiest press offices where you'll gain all the essential skills you need to start your career in Public Relations. You'll be involved in handling the big stories of the day affecting TfL as well as delivering dedicated stories and campaigns. You’ll learn the full range of Public Relations skills needed to work in the industry, from writing press releases, dealing with journalists and crisis handling to generating ideas for high profile campaigns and organising media events. These could include campaigns to tackle sexual harassment on public transport, Art on the Underground or Poppy Day.
TfL Customer team
This team champions and is the voice of TfL’s customers, through marketing, customer information, behaviour change and income generating campaigns. From day one you’ll be involved in beginning to end of campaigns, learn how to use the best channels to inform customers and influence their travel behaviours and be involved in using customer feedback, research and data to problem-solve customers’ frustrations and provide best-in-class customer experience.
TfL External Relations
This includes Government Relations and Stakeholder, Advocacy & Engagement who are responsible for building and maintaining productive partnerships with customer and representative groups, businesses, charities, politicians and many others. During your time you will be provided with all the skills necessary for a career in Public Affairs, including developing relationships with key stakeholders, monitoring events and third-party positions on transport and related issues, responding to casework, ensuring feedback informs how we improve our policies and services and briefing senior TfL officials in preparation for meetings, events and speeches.
• Free travel on the TfL network for you and a nominee who lives in the same household.
• Discounted national rail and Eurostar travel
• Minimum 30 days annual leave (pro rata) plus public and bank holidays.
• Tax-efficient cycle-to-work programme
• Retail, health, leisure, and travel offers & many more