IT Onsite Technician Apprentice

  • QA Apprenticeships
  • Gerrards Cross, Buckinghamshire
  • £7.21 per hour

Recommend this opportunity to a Friend
Vacancy provider logo for QA

  • GMFJ Reference
    242804
  • Wages
    £7.21 p/h
  • Hours
    37.50 per week
  • Date Posted
    20/11/2023
  • Start Date
    20/11/2023
  • Duration
    Not Specified

  • Location
    Gerrards Cross
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

Employer description: 
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.


Overview: 
The 'IT Onsite Technician Apprentice' plays an essential role in the caring, successful delivery of our education-centric technology services.


Your role is field based. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments.


You will accomplish this by visiting customer sites and providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).


Duties: 



  • Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. 

  • Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications. 

  • Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. 

  • Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations. 

  • Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met. 

  • Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way. 

  • Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience. 

  • Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times. 


What we are looking for: 
Desirable skills: 



  • Basic IT skills 

  • Willingness to learn 

  • Team player 

  • Communication skills 

  • Attention to detail 

  • Initiative and drive 


Entry requirements: 



  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 


You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 


If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 


For more information, please visit the UK ENIC website. 


Salary: £15,000 per annum. 


Working week: 37.5hrs a week.


Benefits:



  • Health & Wellness - We take health and wellness seriously. Our benefits package includes medical, dental and vision optical coverage cover for employees, and their partners and dependents (under 18).

  • Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.

  • We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays). 


Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 


Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 242804)

Based on this opportunity you might also be interested in.

Help Desk Engineer Apprentice

  • IT
  • 230.80 p/w
  • Advanced Level 3
  • Hook

Hampshire
Help Desk Engineer Apprentice

The OpportunityOur client is recruiting for an Apprentice Helpdesk Engineer Apprentice to join their team in Hook.The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

More Info & Apply
Suppot Hub Analyst

  • IT
  • 211.20 p/w
  • Advanced Level 3
  • Topsham

Devon
Suppot Hub Analyst

Supporting and triaging with IT support on POS and EFT payment terminals for over 50 of all fuel stations across the UK. Confirming to SLAs and interacting with clients at their premises to resolve and escalate issues.

More Info & Apply
Systems and Data apprentice

  • IT
  • 196.13 p/w
  • Advanced Level 3
  • Manchester

Lancashire
Systems and Data apprentice

We are looking for bright, keen, apprentices to join our expanding team in our modern offices overlooking Old Trafford football ground. This is the perfect position for anyone who is looking to develop a career IT systems & Database Management

More Info & Apply
Laptop / Desktop Hardware Technician

  • IT
  • 207.60 p/w
  • Advanced Level 3
  • Eccles

Lancashire
Laptop / Desktop Hardware Technician

Our client who specialises in refurbishing technology including laptops, computers, mobile phones and much more are looking for an Entry Level Data Erasure Technician Apprentice to join their team! This role will require someone with IT knowledge and experience will be beneficial.

More Info & Apply
Apprentice I.C.T support analyst

  • IT
  • 196.13 p/w
  • Advanced Level 3
  • Manchester

Cheshire
Apprentice I.C.T support analyst

The apprentice ICT Support Analyst is an important part of the team. The successful candidate will be expected to provide operational and technical support to our varied customer base andour own internal systems in order to ensure the smooth and efficient running of the systems.The job is not just one of fixing problems. It is to ensure that both our own and our customers systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem.In many instances, you will be the first point of contact, so a good understanding of customer care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently andeffectively, keeping the customer informed of progress, and logging resolutions for future reference.

More Info & Apply
ICT Apprentice

  • IT
  • 187.50 p/w
  • Advanced Level 3
  • Dudley

West Midlands
ICT Apprentice

An exciting opportunity for someone hoping to start a career in the ICT industry. You will be working with a leading ICT support company and offered comprehensive training and support in order to thrive and expand your professional knowledge and skills as an apprentice. The role is based in primary & secondary schools across Birmingham and will cover a wide variety of tasks, working with PCs, laptops, printers, networking equipment including Servers

More Info & Apply
Social Media Marketing Account Manager Apprentice

  • IT
  • 346.13 p/w
  • Advanced Level 3
  • Honley

West Yorkshire
Social Media Marketing Account Manager Apprentice

Any questions, please email epfirebrandtraining.co.uk

More Info & Apply
Information Communications Technician Apprenticeship - 2024

  • IT
  • 307.88 p/w
  • Advanced Level 3
  • Reading

Berkshire
Information Communications Technician Apprenticeship - 2024

An Information Communication Technician provides support to everyone in the company, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. ICT technicians configure and maintain the systems which provide the infrastructure services to the company when they need it, rectifying issues to ensure the organisations productivity.

More Info & Apply
Opportunities with QA

At QA, we believe that everything starts with our learners. Transforming their careers, and in turn their lives, is what motivates us. Every day we get to empower people to fulfil their potential – creating capability, building confidence and breaking down barriers to opportunity.

 Find Out More
Cyber Essentials
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs