Front Desk Apprentice - Hanbury Manor Marriott Hotel & Country Club

  • Marriott International - Hanbury Manor
  • Ware, Hertfordshire
  • £10.18 per hour

This is a wonderful opportunity to complete an Apprenticeship Programme in Hospitality with Marriott Hotels a renowned hotel brand! Duties include greeting guests, serving food and beverages. You will learn Customer service of the highest order.

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  • GMFJ Reference
    242851
  • Wages
    £10.18 p/h
  • Hours
    40.00 per week
  • Date Posted
    21/11/2023
  • Start Date
    04/01/2024
  • Approx. Duration
    14 months

  • Location
    Ware
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Opportunity Type
    Intermediate Level 2
  • Apprenticeship Standard
    Hospitality team member (ST0233)
  • Employer
    Marriott International - Hanbury Manor

Description

A wonderful opportunity has become available at The Hanbury Manor Hotel and Country Club for an enthusiastic candidate to join the reception team as a Front Desk Apprentice.

You will need to be enthusiastic and hard working and ready to work in a fact paced environment and contribute towards the perfect customer experience.

Main Duties:

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

As an apprentice you will also be included on a Hospitality qualification, this will involve an assessor visiting you in the workplace to deliver the training with no college involved.

As an apprentice you can also apply for an NUS card!

Please see link below with further information

NUS Apprentice extra

For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 242851)


  • • Good Communication and interpersonal skills (verbal, listening, writing)
  • • Excellent Telephone Manner
  • • Pro-active and reliable
  • • Able to work within a team
  • • Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
  • • Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
  • • Ability to take initiative and resolve queries in a practical and positive manner

None Specific

Level 2 - Hospitality Team Member

As an apprentice you will also be included on a Hospitality qualification, this will involve an assessor visiting you in the workplace to deliver the training with no college involved.


  • • High standard of personal presentation
  • • Confident and outgoing personality.
  • • Passion for delivering exceptional guest service
  • • Courteous and pleasant attitude towards guests and colleagues

As the company is an international brand the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.

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Opportunities with Inspiro Learning Limited

In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

Choose an apprenticeship with Inspiro and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Inspiro has the employer partnerships to offer apprentice job vacancies in your area.

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