Business and Admin Apprentice

  • Devon Communities Together
  • Exeter, Devon
  • £158.40 per week

Business and Admin Apprenticeship to support the admin function for a vibrant Devon based Charity, This role offers the opportunity to get involved in various supportive projects helping to make Devon's rural communities Thrive.

Vacancy provider logo for Exeter College

  • GMFJ Reference
    244489
  • Wages
    £158.40 p/w
  • Hours
    30.00 per week
  • Date Posted
    03/01/2024
  • Start Date
    11/03/2024
  • Approx. Duration
    18 Months

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    Devon Communities Together

Description

This role is for an enthusiastic individual who will assist the team to ensure we deliver the best customer service and communicate with our customers through clear, contemporary, attractive and engaging use of all media and to market our services and provide information about the opportunities we offer to the communities, stakeholders and people of Devon.


Customer Service Support:

• Deal with telephone, written and e-mail enquiries from customers and colleagues in a professional and effective manner, triaging and signposting to DCT’s services and support as appropriate

• Assist in the management of the booking for internal and external meetings

• Co-ordinate and deliver friendly, efficient and effective customer and administration support, advising, reporting and assisting as and when required.

• Support the management of Devon Communities Together’s general email service, ensuring all queries are processed within agreed timescales.

• Assist with harvesting of contacts and database cleansing using current and new CRM system.


Administrative Support:

• Provide administrative support to the Board, Executive Team and staff of Devon Communities Together.

• Support the implementation of office, administration & IT procedures & practices, helping to develop an efficient and effective customer/support service.

• Carryout research using web or other media

• Keeping our distribution lists up to date to facilitate mass mailings etc. ensuring strict compliance with data protection legislation

• Attend and take part in team meetings

• Data input, data extraction, photocopying, filing and typing duties

• Provide general support to staff; typically being administrative work, ordering of office equipment and arranging venues, etc.

• Carry out any other duties as reasonably requested by the Executive Team, or other colleagues.

• Support for finance manager in purchase order processes


Other duties:

• To be a flexible and supportive member of the team

• Support for the day to day running of the main office

• To prepare for and attend assessment meetings and participate in relevant training events as required by the organisation

• Throughout the training period the post holder will be expected to complete all educational and training requirements

• To sign a learning contract with the training provider and adhere to the agreement

• Carry out any other duties as reasonably requested by the Directors, Managers or other colleagues.

• Ensure that equal opportunities and an anti-discrimination approach are incorporated into all aspects of the post-holder’s work.



Pay:

£158.40 per week for the first month, rising to National Living Wage (age dependant) after 1 month service and confirmation of hitting key behaviours.


Working Patterns:

30 hours including College day, Monday to Friday. Exact hours to be confirmed with successful candidate.

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 244489)

Company website : https://www.devoncommunities.org.uk/

· Competent to process basic clerical tasks accurately following instructions.

· Good interpersonal and communication skills.

· Ability to deliver tasks and work to deadlines.

· Confidence and ability to establish effective working relationships.

· Maths and English Level 4 or above (or equivalent qualification).

You will attend Exeter College one day a week during term time working towards the Level 3 Business Administrator apprenticeship role.

· Demonstrates a consistent friendly, open and welcoming approach.

· Ability to work independently and within collaborative teams.

· Have a flexible, adaptable and willing to learn attitude.

· A positive ‘can do’ attitude.

· Reliable.

· Respect for confidentiality.

· A willingness to develop and respond positively to change.

· Committed to completion of the apprenticeship.

· Commitment to take responsibility for self-development.

· Ability to work with limited supervision but seek advice when appropriate.

· To have a professional appearance.

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Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

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